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I am a communication and content professional with over 10 years of experience in internal communication, brand communication, content development, and digital marketing for global brands such as Bosch, Corteva, DSM, Johnson & Johnson, Santander, PepsiCo, and Unilever.\n\nI specialize in multilingual communication across LATAM markets, supporting internal and external strategies in Portuguese, English, and Spanish, and I thrive in cross-functional teams, delivering audience-focused messaging across digital and corporate channels.…I am a communication and content professional with over 10 years of experience in internal communication, brand communication, content development, and digital marketing for global brands such as Bosch, Corteva, DSM, Johnson & Johnson, Santander, PepsiCo, and Unilever.\n\nI specialize in multilingual communication across LATAM markets, supporting internal and external strategies in Portuguese, English, and Spanish, and I thrive in cross-functional teams, delivering audience-focused messaging across digital and corporate channels.

Raquel de Sousa

Copywriter, Content Creator, Social Media Manager, +2

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I am a communication and content professional with over 10 years of experience in internal communication, brand communication, content development, and digital marketing for global brands such as Bosch, Corteva, DSM, Johnson & Johnson, Santander, PepsiCo, and Unilever.\n\nI specialize in multilingual communication across LATAM markets, supporting internal and external strategies in Portuguese, English, and Spanish, and I thrive in cross-functional teams, delivering audience-focused messaging across digital and corporate channels.…I am a communication and content professional with over 10 years of experience in internal communication, brand communication, content development, and digital marketing for global brands such as Bosch, Corteva, DSM, Johnson & Johnson, Santander, PepsiCo, and Unilever.\n\nI specialize in multilingual communication across LATAM markets, supporting internal and external strategies in Portuguese, English, and Spanish, and I thrive in cross-functional teams, delivering audience-focused messaging across digital and corporate channels.

Available to hire

I am a communication and content professional with over 10 years of experience in internal communication, brand communication, content development, and digital marketing for global brands such as Bosch, Corteva, DSM, Johnson & Johnson, Santander, PepsiCo, and Unilever.\n\nI specialize in multilingual communication across LATAM markets, supporting internal and external strategies in Portuguese, English, and Spanish, and I thrive in cross-functional teams, delivering audience-focused messaging across digital and corporate channels.

Skills

Copywriting

SEO

Experience Level

Copywriting

Expert

SEO

Expert

Language

Portuguese

Fluent

English

Fluent

Spanish; Castilian

Advanced

Italian

Intermediate

Work Experience

Customer Support | Front Office at Livensa Living

December 1, 2025 - Present

Front-line role combining customer experience and community communication within an international environment. Responsible for daily resident communication, community engagement initiatives and support for on-site events, ensuring a consistent and human-centered brand experience aligned with Livensa Living's values.

Customer Support Specialist at Booking.com Portugal

February 1, 2025 - August 31, 2025

Provided customer support to guests and accommodation partners in Portuguese, Brazilian Portuguese, and English via phone, email, and chat. Used tools such as Pega, TED, NICE, Island, Cisco, Verint to manage service requests, data processing and case documentation, while ensuring security protocol compliance and high service quality.

Copywriter | Social Media at Super A Comunicação

August 1, 2016 - July 31, 2018

Created internal and external communications for clients including CSP, Citrosuco, Grupo São Martinho, Hospital Albert Einstein, ADM, AON, Bimbo, BP, Santander, Johnson & Johnson, Janssen, Natura, PepsiCo, Pfizer, Roche, Unilever, Visa and others. Managed content across OOH, TV, internet, print, PR campaigns, UX writing, and corporate videos; contributed to creative direction and project planning.

Copywriter | Marketing Specialist at Novell Brasil

December 1, 2018 - July 31, 2024

Contributed to high-impact projects for internal communications, content and digital marketing for diverse clients, including Ambev, Bosch, BioMarin, Carrefour, Corteva Agriscience, DSM, Fundação Renova, GSK, Globo, Santander, Johnson & Johnson, Janssen, Natura, PepsiCo, Pfizer, Roche, Unilever, Visa and others. Created copy for campaigns across OOH, TV, internet, social media, and corporate communications; developed assets for training, marketing and PR programs; supported creative direction and project planning.

Volunteer at Childhood Recreation - Childcare Center, Campos dos Alemães (São José dos Campos, Brazil)

January 1, 2011 - December 31, 2016

Assisted in the educational process for children aged 3 to 9 from underprivileged communities, helping design playful and recreational activities with a focus on mental health.