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I am an aspiring IT professional with a background in database development and technical customer support. I am skilled in C++, SQL, and hardware troubleshooting, with 8+ years of experience in high-volume team leadership and problem resolution. I have a proven ability to translate complex technical issues into user-friendly solutions, and I am willing to relocate to St. Louis, MO or Florissant, MO. I enjoy collaborating with cross-functional teams to drive efficient technical support and robust software solutions. I am continually expanding my skillset in programming and database design, and I enjoy turning technical challenges into actionable improvements.…I am an aspiring IT professional with a background in database development and technical customer support. I am skilled in C++, SQL, and hardware troubleshooting, with 8+ years of experience in high-volume team leadership and problem resolution. I have a proven ability to translate complex technical issues into user-friendly solutions, and I am willing to relocate to St. Louis, MO or Florissant, MO. I enjoy collaborating with cross-functional teams to drive efficient technical support and robust software solutions. I am continually expanding my skillset in programming and database design, and I enjoy turning technical challenges into actionable improvements.

Raymond Robinson

Programmer, Web Developer, Database Developer, +7

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I am an aspiring IT professional with a background in database development and technical customer support. I am skilled in C++, SQL, and hardware troubleshooting, with 8+ years of experience in high-volume team leadership and problem resolution. I have a proven ability to translate complex technical issues into user-friendly solutions, and I am willing to relocate to St. Louis, MO or Florissant, MO. I enjoy collaborating with cross-functional teams to drive efficient technical support and robust software solutions. I am continually expanding my skillset in programming and database design, and I enjoy turning technical challenges into actionable improvements.…I am an aspiring IT professional with a background in database development and technical customer support. I am skilled in C++, SQL, and hardware troubleshooting, with 8+ years of experience in high-volume team leadership and problem resolution. I have a proven ability to translate complex technical issues into user-friendly solutions, and I am willing to relocate to St. Louis, MO or Florissant, MO. I enjoy collaborating with cross-functional teams to drive efficient technical support and robust software solutions. I am continually expanding my skillset in programming and database design, and I enjoy turning technical challenges into actionable improvements.

Available to hire

I am an aspiring IT professional with a background in database development and technical customer support. I am skilled in C++, SQL, and hardware troubleshooting, with 8+ years of experience in high-volume team leadership and problem resolution. I have a proven ability to translate complex technical issues into user-friendly solutions, and I am willing to relocate to St. Louis, MO or Florissant, MO.

I enjoy collaborating with cross-functional teams to drive efficient technical support and robust software solutions. I am continually expanding my skillset in programming and database design, and I enjoy turning technical challenges into actionable improvements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service Representative at Spectrum

July 1, 2022 - Present

Provided Tier 1 Technical Support for complex billing, connectivity, and account inquiries. Managed an average of 30+ support requests daily, consistently meeting or exceeding performance benchmarks. Documented technical issues within a CRM to improve internal root-cause analysis and resolution speed.

Shift Manager at McDonald's

March 1, 2017 - July 1, 2022

Resolved hardware and software malfunctions for POS systems, reducing service downtime by 15%. Utilized data-driven insights from inventory management software to optimize supply chain efficiency. Supervised and trained teams of 15+ in high-pressure environments, ensuring 100% adherence to safety protocols.