Raymond Robinson
I am an aspiring IT professional with a background in database development and technical customer support.
About
I am an aspiring IT professional with a background in database development and technical customer support. I am skilled in C++, SQL, and hardware troubleshooting, with 8+ years of experience in high-volume team leadership and problem resolution. I have a proven ability to translate complex technical issues into user-friendly solutions, and I am willing to relocate to St. Louis, MO or Florissant, MO.
I enjoy collaborating with cross-functional teams to drive efficient technical support and robust software solutions. I am continually expanding my skillset in programming and database design, and I enjoy turning technical challenges into actionable improvements.
- 9 years' experience
- Joined February 2026
Skills· 16
Languages
- EnglishFluent
Industry experience
- Software & Internet
- Retail
- Professional Services
- Computers & Electronics
- Telecommunications
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Work experience
Provided Tier 1 Technical Support for complex billing, connectivity, and account inquiries. Managed an average of 30+ support requests daily, consistently meeting or exceeding performance benchmarks. Documented technical issues within a CRM to improve internal root-cause analysis and resolution speed.
Resolved hardware and software malfunctions for POS systems, reducing service downtime by 15%. Utilized data-driven insights from inventory management software to optimize supply chain efficiency. Supervised and trained teams of 15+ in high-pressure environments, ensuring 100% adherence to safety protocols.
Education
Certifications and awards
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