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Customer service professional with 19 years of experience and a strong multitasking, interpersonal, and team-first mindset. Energetic content creator with 6 years of experience developing digital content, managing social media, and telling brand stories across platforms.…

Keiana Williams

Social Media Manager, Content Producer, Content Creator, +2

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Customer service professional with 19 years of experience and a strong multitasking, interpersonal, and team-first mindset. Energetic content creator with 6 years of experience developing digital content, managing social media, and telling brand stories across platforms.…

Available to hire

Customer service professional with 19 years of experience and a strong multitasking, interpersonal, and team-first mindset. Energetic content creator with 6 years of experience developing digital content, managing social media, and telling brand stories across platforms.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Beginner

Work Experience

Social Media Manager (Remote) at SportsReportDeb

April 1, 2024 - Present

Created weekly social media posts for SportsReportDeb across Twitter, Instagram, and YouTube. Produced engaging and interactive video clips featuring interviews with sports media and professional athletes. Focused on audience engagement and consistent publishing to support brand visibility.

Freelance Sportswriter (Remote) at Catana Media

May 1, 2022 - July 1, 2024

Wrote sports-related articles using Microsoft Word and published via WordPress. Used Excel for invoicing and administrative support. Conducted in-depth research on sports and statistics, including fact-checking, and promoted content via social media to strengthen the company’s credibility.

Social Media Content Creator (Twitch & Twitter)

June 1, 2019 - Present

Developed engaging content across multiple platforms and partnered with Twitch and UnderDog Fantasy for multiple income streams. Broadcast livestreams using StreamLabs OBS, configuring audio/visual components including microphone and audio mixer. Used analytics tools to evaluate performance and refine content strategy to maximize reach.

Front Desk Receptionist at Regus-Chadds

January 1, 2018 - December 1, 2021

Served as the first point of contact for visitors, clients, and employees with a friendly and professional attitude. Completed administrative tasks including data entry, document preparation, and filing. Maintained office security by controlling access and kept the reception area clean and organized, while supporting other departments with clerical needs.

Customer Service Specialist at Capital One

May 1, 2014 - December 1, 2017

Handled customer inquiries via phone, email, chat, and in-person interactions, providing accurate product, service, and policy information. Resolved customer complaints efficiently to ensure satisfactory outcomes. Processed orders, returns, exchanges, and refunds per company policies and maintained detailed records in CRM systems.

Customer Service Specialist at United States Air Force

May 1, 2009 - October 1, 2013

Provided professional support to service members, families, and internal personnel related to deployment scheduling and administrative benefits inquiries. Resolved concerns while maintaining professionalism and confidentiality. Guided customers on military procedures, travel, finance, personnel records, and base services. Trained incoming Airmen on duties and customer service practices.