I am an experienced digital communications professional with a strong understanding of social media channels, content creation, and digital campaign management. I specialize in producing engaging social-first content and have extensive experience working with various content management systems, HTML, and SEO to support web content development. Currently, I manage digital communications for The Royal Foundation's Centre for Early Childhood programme, where I lead multi-channel digital communication plans and work closely with creative agencies to build social media engagement and website management. I am passionate about using analytics to continuously improve online content and stakeholder engagement.…

Reena Mandora

I am an experienced digital communications professional with a strong understanding of social media channels, content creation, and digital campaign management. I specialize in producing engaging social-first content and have extensive experience working with various content management systems, HTML, and SEO to support web content development. Currently, I manage digital communications for The Royal Foundation's Centre for Early Childhood programme, where I lead multi-channel digital communication plans and work closely with creative agencies to build social media engagement and website management. I am passionate about using analytics to continuously improve online content and stakeholder engagement.…

Available to hire

I am an experienced digital communications professional with a strong understanding of social media channels, content creation, and digital campaign management. I specialize in producing engaging social-first content and have extensive experience working with various content management systems, HTML, and SEO to support web content development.

Currently, I manage digital communications for The Royal Foundation’s Centre for Early Childhood programme, where I lead multi-channel digital communication plans and work closely with creative agencies to build social media engagement and website management. I am passionate about using analytics to continuously improve online content and stakeholder engagement.

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Work Experience

Digital Communications Manager at The Royal Foundation for The Prince and Princess of Wales
February 1, 2023 - Present
Lead digital communications including social media and website management for The Centre for Early Childhood programme. Develop and implement multi-channel communication plans with creative content such as films, graphics, and copy to support campaigns. Manage website updates and accessibility with a design agency. Produce e-newsletters and maintain relationships with creative agencies. Use analytics tools regularly to evaluate and improve digital performance.
Digital Communications Manager at The Royal Foundation for The Prince and Princess of Wales
February 1, 2023 - Present
Leading digital communications for The Centre for Early Childhood programme as part of the wider communications strategy. Responsible for implementing multi-channel digital plans, producing and commissioning creative content such as film, graphics, and copy. Building the Centre’s social media presence, managing the website with the web design agency to ensure accessibility and content updates, designing e-newsletters, and managing relationships with creative agencies. Using analytics tools to evaluate digital performance and inform content plans for continuous improvement.
Digital Communications Manager at The Royal Foundation for The Prince and Princess of Wales
February 1, 2023 - Present
Lead digital communications for The Centre for Early Childhood programme, aligning with the wider communications strategy. Develop and implement multi-channel digital communications plans, produce and commission creative content including film, graphics, and engaging copy to support campaigns and awareness raising. Build and maintain the Centre's social media presence with high engagement using key voices and advocates. Manage the website alongside the web design agency to ensure user-friendliness, content updates, and accessibility compliance. Design and produce e-newsletters keeping stakeholders informed, manage agency relationships, and use analytics tools to evaluate digital performance and inform strategy improvements.
Digital Communications Officer at University College London Hospitals NHS Foundation Trust
January 31, 2023 - September 4, 2025
Developed and implemented strategy for internal and external websites, social media, and publications. Updated and maintained external websites and intranet. Produced engaging social media content promoting research, events, and news. Designed publications including patient magazine and internal newsletters. Trained staff on intranet and social media guidelines. Led social media campaigns for major events including the opening of the proton beam therapy centre and COVID-19 media coverage. Part of the team that migrated and launched a new website.
Digital Communications Officer at University College London Hospitals NHS Foundation Trust
January 31, 2023 - September 4, 2025
Worked within the communications team to develop and implement strategies for internal and external websites, social media channels, and publications. Maintained websites and intranet per content plans, produced engaging social media content to promote media, research, events, and strategic developments. Designed and laid out publications including patient-facing magazines, newsletters, annual reports, and e-newsletters. Provided training and support for intranet, website usage, and social media guidance. Key achievements include leading social media campaigns for UCLH’s proton beam therapy centre opening and COVID-19 crisis media promotion. Part of a team that launched a new website through content migration.
Digital Communications Officer at University College London Hospitals NHS Foundation Trust
January 31, 2023 - September 4, 2025
Worked with the extended communications team to develop and implement strategies for internal and external websites, social media channels, and publications. Updated and maintained external websites and intranet per content plans. Managed social media channels with engaging content promoting media, research, events, and strategic development. Designed UCLH publications including patient magazines, staff newsletters, annual reports, and e-newsletters. Trained and supported staff on intranet, website, and social media guidance. Key achievements include leading social media campaigns for UCLH proton beam therapy centre and BBC News coverage of COVID-19 response, and participating in a website migration project.
Global Content Coordinator at Sony Mobile Communications
June 30, 2016 - September 4, 2025
Managed digital content campaigns supporting digital and communication strategies. Coordinated content editing, translations, and publishing on global websites ensuring brand and SEO compliance. Provided web advice and project managed launches aligned with product promotions. Liaised with external digital agencies to support projects and contributed improvements for quality assurance, design and accessibility.
Global Content Coordinator at Sony Mobile Communications
June 1, 2016 - September 4, 2025
Managed digital content campaigns aligned with communications strategy across global websites. Oversaw multiple projects including content editing, translation coordination, and publishing to ensure content accuracy and clarity. Maintained web pages with UI, brand, and SEO compliance, quality assurance, and accessibility. Provided in-house web advice. Project managed page launches for product and campaign promotions. Coordinated with external agencies to support digital projects.
Global Content Coordinator at Sony Mobile Communications
June 1, 2016 - September 4, 2025
Managed digital content campaigns supporting digital and communications strategies. Oversaw multiple content projects including editing, translation coordination, and publishing on global websites. Maintained and managed global digital editorial content updates adhering to UI, brand, and SEO guidelines, ensuring quality checks and content currency. Coordinated with stakeholders for clear requests and deliverables, contributed to site quality assurance, design, and accessibility improvements. Served as in-house digital specialist for web advice and guidance. Project managed page launches aligned with product launches and campaigns, coordinating with external digital agencies.
Digital Project and Content Executive (Contract) at Westminster City Council
October 31, 2014 - September 4, 2025
Managed migration, creation, and monitoring of digital content for multiple council websites. Ensured accuracy, researched content rigorously, and aligned content with SEO and editorial standards. Project managed content plans across digital channels, working closely with service teams to support digital developments. Improved website structure and user journeys by reducing webpage count.
Digital Project and Content Executive (Contract) at Westminster City Council
October 1, 2014 - September 4, 2025
Responsible for migration, creation, and improvement of digital content across city websites. Ensured all content was researched, accurate, aligned with council editorial and SEO guidelines, and content strategy. Project managed content production to meet program priorities. Worked with service teams to deliver digital developments and refreshed the website to improve user journeys.
Digital Project and Content Executive (Contract) at Westminster City Council
October 1, 2014 - September 4, 2025
Responsible for migration, creation, monitoring, and improvement of digital content across www.westminster.gov.uk and connected sites. Ensured content accuracy, research, council editorial standards, and SEO guidelines compliance. Project managed content production in line with program priorities. Collaborated with service teams for digital developments and refreshed the website to improve user journeys by reducing page quantity.
Digital Content Executive at WaterAid
May 31, 2014 - September 4, 2025
Managed all digital activities for WaterAid including social media strategy, website content maintenance across UK, global and country websites. Supported events teams with digital engagement and content improvements. Delivered email marketing campaigns with analysis and optimization via A/B testing and segmentation. Provided technical support to staff on digital tools and contributed to digital strategy. Involved in web CMS migration from DotEditor to SiteCore.
Digital Content Executive at WaterAid
May 31, 2014 - September 4, 2025
Managed delivery of digital activity, working with digital and communications teams and stakeholders to establish digital communication strategies. Created social media strategy and managed accounts. Maintained UK, global, and country websites. Provided technical support to staff for effective digital use. Delivered email marketing with continuous improvements through analysis and A/B testing. Participated in web migration project to SiteCore CMS.
Digital Content Executive at WaterAid
May 1, 2014 - September 4, 2025
Managed and delivered a range of digital content developments, working closely with digital and communications teams and stakeholders. Contributed to social media strategy creation and channel maintenance. Managed UK, global, and country websites, producing and updating content with local teams. Supported events team digital presence and provided technical support for effective digital activity usage. Delivered effective email marketing programs with content, templates, A/B testing, and segmentation. Participated in web migration from DotEditor to SiteCore CMS.
Online Communications Officer at University of Birmingham
June 30, 2011 - September 4, 2025
Maintained and developed social media accounts and website user experience. Produced web content and corporate e-newsletters. Worked on projects including online prospectuses, app development, and social media strategy. Key member of the iPhone application project that achieved top ten free educational downloads worldwide. Supported Marketing and Communications teams and staff training for web editing.
Online Communications Officer at University of Birmingham
June 1, 2011 - September 4, 2025
Maintained social media platforms and ongoing development of user experience for websites and social channels. Created and edited web content and corporate e-newsletters. Worked on multiple projects including online prospectuses, app development, and social media strategy. Core member of iPhone app project achieving top ten educational app downloads and significant social media growth. Provided training and support to marketing and communications teams.
Online Communications Officer at University of Birmingham
June 1, 2011 - September 4, 2025
Maintained social media sites including Facebook, Twitter, and YouTube. Developed user experience for website and social media channels. Wrote, edited, and proofread web content and sent corporate e-newsletters. Worked on projects including online prospectuses, app development, and social media strategy. Core member of the project team developing the University's iPhone app, liaising with suppliers and managing wireframes, design, and content. Supported marketing and communications teams and trained web editors.
Sub-Editor at Sleepydog LTD
May 31, 2009 - September 4, 2025
Developed and wrote content for multimedia quiz projects for PlayStation games. Supported website updates including press releases and content creation.
Sub-Editor at Sleepydog LTD
May 1, 2009 - September 4, 2025
Developed multimedia quiz content for television and gaming projects. Wrote, edited, and researched quiz questions for Playstation games 'Buzz' (Hollywood and Sport). Supported website development and press releases.
Sub-Editor at Sleepydog LTD
May 1, 2009 - September 4, 2025
Developed multimedia quiz-based projects for television and gaming. Wrote, edited, and researched quiz questions for the Playstation game 'Buzz' (Hollywood and Sport). Supported company website development and updates including press releases and content.

Education

PRINCE2® 2017 Foundation and Practitioner Certification at University of Westminster
January 1, 2019 - January 1, 2019
CAM Foundation Diploma – Managing Digital Media at The Chartered Institute of Marketing (CIM)
January 1, 2012 - January 1, 2012
BA (Hons) – Language, Literacy and Communication at University of Manchester
January 1, 2004 - January 1, 2007
PRINCE2® 2017 Foundation and Practitioner Certification at University of Westminster
January 1, 2019 - January 1, 2019
CAM Foundation Diploma – Managing Digital Media at The Chartered Institute of Marketing (CIM)
January 1, 2012 - January 1, 2012
BA (Hons) – Language, Literacy and Communication at University of Manchester
January 1, 2004 - January 1, 2007
A Levels - Media Studies, English Language, Business Studies at Beauchamp College
January 1, 2002 - January 1, 2004
GCSEs including English Language, Mathematics and Science; GNVQ – Health and Social Care (Merit) at Soar Valley College
January 1, 1998 - January 1, 2002
PRINCE2® 2017 Foundation and Practitioner Certification at University of Westminster
January 1, 2019 - December 31, 2019
CAM Foundation Diploma – Managing Digital Media at The Chartered Institute of Marketing (CIM)
January 1, 2012 - December 31, 2012
BA (Hons) – Language, Literacy and Communication (2:2 Award) at University of Manchester
September 1, 2004 - June 30, 2007

Qualifications

PRINCE2® 2017 Practitioner Certification
January 1, 2019 - September 4, 2025
CAM Foundation Diploma – Managing Digital Media
January 1, 2012 - September 4, 2025
PRINCE2® 2017 Practitioner Certification
January 1, 2019 - September 4, 2025
CAM Foundation Diploma – Managing Digital Media
January 1, 2012 - September 4, 2025
PRINCE2® 2017 Practitioner Certification
January 1, 2019 - September 4, 2025

Industry Experience

Healthcare, Non-Profit Organization, Education, Media & Entertainment, Government
    The Shaping Us Framework - social media campaign

    I create and implement multi-channel strategies to tell the story of our work and reach key audiences across different platforms. For example, the launch of The Shaping Us Framework (February 2025) involved a multi-channel content plan, self-produced case study films, commissioning essays from academics, and collaborating with an influencer. Across all digital activity, we achieved a reach of 7.6 million on Instagram—the highest-performing month of the past 12 months—and gained more followers in two months than we typically do in a year.