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Open to local and remote roles worldwide. Particularly drawn to opportunities that bring together operations, communications and creativity. My background spans offshore team leadership, customer support, news reporting and creative production. I'm known for translating complexity into clear structures, building trust across distributed teams and keeping things moving during periods of change.…

Regine Panlilio

Photographer, Video Editor, Content Producer, +2

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Open to local and remote roles worldwide. Particularly drawn to opportunities that bring together operations, communications and creativity. My background spans offshore team leadership, customer support, news reporting and creative production. I'm known for translating complexity into clear structures, building trust across distributed teams and keeping things moving during periods of change.…

Available to hire

Dusseldorf, Germany

Open to local and remote roles worldwide.

Particularly drawn to opportunities that bring together operations, communications and creativity.

My background spans offshore team leadership, customer support, news reporting and creative production. I’m known for translating complexity into clear structures, building trust across distributed teams and keeping things moving during periods of change.

Skills

Adobe Photoshop

Adobe Premiere Pro

Copywriting

Experience Level

Adobe Photoshop

Expert

Adobe Premiere Pro

Expert

Copywriting

Expert

Language

English

Fluent

Tagalog

Fluent

German

Beginner

German

Beginner

Work Experience

Offshore Operations Supervisor at OrbitRemit

February 1, 2024 - November 1, 2025

Promoted to lead OrbitRemit's first offshore support team after piloting the project in the Philippines in late 2023. Managed an eight-person team delivering after-hours service continuity spanning multiple regions and time zones. Introduced reporting and documentation systems that improved operational clarity during a period of post-acquisition scaling and AI-assisted workflow integration. Drove quality through daily check-ins, monthly performance audits, and structured feedback—maintaining consistency and supporting professional development across the team. Owned escalation handling, urgent transfers and partner coordination in multiple payout markets, balancing speed and accuracy under pressure.

Customer Support at OrbitRemit

January 1, 2020 - February 1, 2024

Delivered consistently high customer satisfaction scores in a complex, high-volume support environment. Trusted across departments as the go-to resource for product and process knowledge, and consistently handled the team’s most complex cases and customer complaints. Selected in late 2023 to travel to the Philippines and establish the company's first offshore support team while still in a front-line role. Created internal documentation and onboarding materials that became the foundation for team scaling.

Foreign Correspondent — TFC News at ABS-CBN Corporation

May 1, 2019 - Present

Reported and produced stories on Filipino communities in New Zealand for one of the Philippines’ largest broadcast networks. Worked as a one-person field team—filming, interviewing, scripting and recording voiceovers independently. Also hosted live news broadcasts on TFC News’ social media and digital platforms, presenting stories from correspondents from multiple countries. Coordinated with editors and producers in Manila to publish stories on TV and digital platforms. Currently inactive due to relocation to Germany.

Photo Laboratory Manager at Wellington Photographic Supplies

December 1, 2018 - January 1, 2020

Sole-charge management of a professional film and digital lab—film scanning, photo printing, image restoration, Photoshop work and equipment troubleshooting. Restructured lab processes and created new filing systems, improving efficiency for staff and customers. Trained front of shop staff on lab operations to reduce bottlenecks. Received a salary increase after two months in recognition of improvements made.

Barista / Duty Manager at Milk and Honey / Good Chemistry Catering

November 1, 2017 - December 1, 2018

Promoted to Duty Manager within the first few months based on an organised and systematic approach to work. Supervised and delegated front of house staff across cafe and catering operations. Managed special events and functions, adapting to changing demands with calm and efficiency.

Marketing & Events Coordinator · Barista & Bakery Assistant at The Vegan Vault / Sweet Release

July 1, 2017 - November 1, 2019

Managed graphic design, print work, copywriting, social media, stallholder liaison and venue bookings for monthly events. Coordinated Wellington's first vegan night market for The Vegan Vault and supported marketing and events for Sweet Release.

Barista · Shift Supervisor at Starbucks

April 1, 2010 - July 1, 2017

Promoted to Shift Supervisor within the first months, leading shift operations in a high-volume cafe environment. Responsible for training and mentoring new baristas, maintaining service and product quality standards. Managed daily inventory and stock control, cash handling and general back office duties.