I thrive in fast-paced environments, collaborating effectively across departments to deliver client-focused service. My work spans customer service representation, loan processing, fraud detection, and social media branding support. I handle client communications, loan documentation, and email responses; I update loan statuses, verify payments, and maintain accurate account records. I respond to concerns via email and our Facebook page, and I routinely post announcements. I also support other departments with collections efforts, manage multiple applications and calls, and prepare daily output reports for management.
My mission is to empower busy professionals with organized workflows, authentic branding, and content strategies that truly connect with their audience. I design engaging content—from carousel posts to reels and video edits—while building visually harmonious workspaces that blend professionalism with motherhood. I am dedicated to integrity, accuracy, and customer-first solutions, blending professional discipline with creativity to connect with audiences.
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