Operations Manager at Persian Avenue

Managed overall operations of multiple branches ensuring consistent service standards, food quality, and operational efficiency. Coached a team of 20-35+ store team members including supervisors and area managers. Improved operational efficiency, faster service, and customer satisfaction. Monitored branch sales performance and implemented strategies contributing to revenue growth. Reduced operational waste and improved inventory control through supplier coordination and stock monitoring. Conducted performance evaluations and training programs to improve productivity and retention. Prepared and analyzed business performance reports (sales trends, operational metrics, productivity). Monitored and analyzed food cost, inventory usage, and wastage with controls to maintain profitability. Developed and executed Local Store Marketing initiatives in coordination with mall management and marketing teams. Proposed new menu items for menu innovation, promotional campaigns, and revenue growth. Con

Area Manager at Persian Avenue

Supervised several restaurant branches, ensuring compliance with policies and food safety standards. Analyzed store performance, implemented sales strategies to increase revenue. Conducted operational audits and store visits to ensure brand standards. Coached branch managers on leadership, staffing, and service quality improvement. Supported store openings and expansion initiatives including staff hiring and training.

Verifications Specialist at Owens Asia

Performed global employment, education, and business verifications for background screening clients. Contacted organizations worldwide to validate records and credentials. Researched and sourced international contact details to improve verification success rate. Produced accurate verification reports while meeting client turnaround times. Contributed to database improvements that enhanced efficiency for future verification requests.

Reporting Coordinator (Chat Support) at Convergys – Cisco

Provided chat-based customer and technical support for Cisco products and services. Generated operational and performance reports used by the Team Leader for service optimization. Monitored service metrics and assisted Team Leaders with reporting and queue performance analysis.

Inbound Sales Support at Convergys – OnStar (General Motors)

Handled inbound customer inquiries regarding vehicle connectivity and safety services. Assisted customers with subscriptions, service activations, and account support. Identified opportunities to upsell service plans and product features.

Customer Service Representative at TeleTech – T Mobile

Resolved mobile service concerns including billing, account issues, and troubleshooting. Maintained high customer satisfaction through clear communication and fast issue resolution.