Writing is at the heart of everything I do. I can simplify complex information into unambiguous instructions and guidance for more general consumption. I have a strong understanding of IT from the end user perspective and have applied this knowledge in both educational and commercial business environments. I enjoy helping people understand IT and have a lot of experience in both end user testing and user interface design in applications and web sites. I created and ran dozens of IT training sessions for Higher Education colleagues on a variety of IT systems and applications, and have written hundreds of FAQs, knowledge base articles, as well as newsletters and web site updates.…

Richard C. Hewison

Writing is at the heart of everything I do. I can simplify complex information into unambiguous instructions and guidance for more general consumption. I have a strong understanding of IT from the end user perspective and have applied this knowledge in both educational and commercial business environments. I enjoy helping people understand IT and have a lot of experience in both end user testing and user interface design in applications and web sites. I created and ran dozens of IT training sessions for Higher Education colleagues on a variety of IT systems and applications, and have written hundreds of FAQs, knowledge base articles, as well as newsletters and web site updates.…

Available to hire

Writing is at the heart of everything I do. I can simplify complex information into unambiguous instructions and guidance for more general consumption. I have a strong understanding of IT from the end user perspective and have applied this knowledge in both educational and commercial business environments.

I enjoy helping people understand IT and have a lot of experience in both end user testing and user interface design in applications and web sites. I created and ran dozens of IT training sessions for Higher Education colleagues on a variety of IT systems and applications, and have written hundreds of FAQs, knowledge base articles, as well as newsletters and web site updates.

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Skills

Experience Level

Copywriting
Intermediate
SEO
Intermediate
WordPress
Intermediate

Language

English
Fluent

Work Experience

Narrative Writer at Maze-Theory Games Limited
June 1, 2025 - July 1, 2025
Freelance contract on a VR game, writing hundreds of lines of dialogue, editing and updating existing dialogue and suggesting tweaks to the game design to reflect character progression and evolving relationships within the story.
Knowledge Manager at Qonqord (UK) Limited
July 1, 2024 - December 1, 2024
Created a company-wide strategy for documentation, established guidelines and templates, fostered a knowledge-sharing ethos, encouraged staff to document their work, and wrote concise, audience-appropriate documentation. Authored dozens of software user guides and adapted guides for sales/marketing. Contributed UI design suggestions to improve UX and implemented a consistent naming/interface convention. Formed an author ship group to promote best practices and participated in QA activities during development.
Freelance Documentation Services at Independent Contractor
February 1, 2016 - Present
Provided documentation, QA, UI/UX guidance and content creation for UK software development and other clients; produced user guides, knowledge content, magazine articles, and conducted historical research.
Documentation & QA Writer at Evolved Media
March 1, 2023 - June 1, 2024
Performed documentation and QA work for software products; produced and updated user guides; tested and contributed to product improvements; wrote magazine content on retro computing.
Web Editor (Research & Innovation) at University of Bedfordshire
May 1, 2023 - August 1, 2023
Researched, restructured, rewrote, and updated RIS website content using Umbraco; improved search visibility (SEO) to attract grants and funding; produced a writing and style guide for ongoing updates.
Document Image Processing (DIP) Assistant at Open University
March 1, 2022 - July 1, 2022
Assisted DIP team in updating process maps and maintaining digital documentation archive; performed image quality checks and documented DIP procedures.
Creative Development Producer at Andrews UK Ltd
September 1, 2016 - December 31, 2016
Freelance: sub-contracted to test Retro Games Ltd (RGL) products, contributed to UI, authored in-box and online manuals, curated built-in games, and served as the primary support contact; contributed to board game designs and related publishing work.
Creative Development Producer at Andrews UK Ltd
January 1, 2017 - July 31, 2020
FT Permanent: continued testing, content creation, UI/UX input, and support for RGL products; helped configure games and managed related publishing tasks.
at University of Bedfordshire
January 1, 1994 - December 31, 2016
Held multiple roles at the University of Luton/Bedfordshire, assisting HR with Oracle HR and iTrent implementations, contributing to internal/external website development (Silva to Squiz CMS migration), and documenting/training staff in IT services.

Education

BTEC HND Business Studies (Business Computing) at Luton College of Higher Education
September 2, 1985 - July 1, 1987

Qualifications

ITIL Foundation Certificate (v2)
November 29, 2006 - November 29, 2006
ITIL Foundation Certificate (v2011)
July 8, 2014 - July 8, 2014

Industry Experience

Software & Internet, Education, Professional Services, Media & Entertainment, Other
    paper Narrative Writer

    Having written non-fiction (manuals, websites, articles, books) for almost my entire writing career to date, the chance to dive into a modern VR game and write hundreds of lines of dialogue for actors and help shape the story and evolution of ‘Thief VR’ (even for just six weeks) was a challenge I knew I had to at least try. Writing background dialogue for ‘extras’ and then swathes of dialogue for the two ‘leads’ was an invigorating process. Not only was I able to evolve their characters’ relationship as the game progressed, but I was also able to suggest subtle and significant changes to key elements within the game narrative and amend one key game element whilst ensuring it worked within the current UI.

    paper Memories of Rainbird and Beyond Software (book)

    A 325+ page non-fiction hardback book due for publication by Fusion Retro Books in July/August 2026. This book is the result of my personal experiences from the eighties and nineties in UK computer game publishing and twenty-five years of continuous research, including dozens of personal interviews with relevant industry people. The book is illustrated with hundreds of images, including many of my own photographs and scans.

    The book chronicles the entire company history from inception to closure of two highly successful UK game publishing labels from the 1980s and 1990s. It is a follow-up volume to my first book ‘Memories of Firebird’ which was published in September 2024 by Telos Publishing.

    paper Retro Gamer (magazine articles)

    From 2004 - 2013, and then 2020 to the present, I have written approaching 50 articles for the UK magazine Retro Gamer, detailing the history of individuals, developers, publishers and specific titles produced by the UK games publishing industry during the formative periods of the industry (typically 1981-2000).

    Memories of Telecomsoft, Level 9 (two-part article), Reflections of Mirrorsoft, Mastering Chaos, Hollywood Player, The Making of Bloodwych, From the Archives-Electronic Pencil Company, From the Archives-Beyond Software, The Making of Legend, From the Archives-RamJam Corporation, From the Archives-Hewson Consultants, From the Archives-Virgin Games (two-part article), From the Archives-Firebird Software, From the Archives-Rainbird Software, From the Archives-Salamander Software, From the Archives-Image Works, The Making of Liberation, The Making of Carrier Command, The Making of Starlord, From the Archives-Nexus, From the Archives-PSS, Studio Profile-Arc Developments, Studio Profile-The Sales Curve, Studio Profile-Software Invasion, Studio Profile-GOG.com, Level 9’s HUGE Adventures, Studio Profile-Enigma Variations, Studio Profile-Twilight, The Making of Sentinel Returns, Studio Profile-Images Software, The Making of Blade Warrior, In the Chair-David Bishop, Tanks for the Memories-Jonathan Griffiths, The Making of Alpha Storm, Studio Profile-221b Software Development, The Making of The Legacy, The Making of Sub War 2050, Enigmatic Excavations, The Making of Goal!, The Making of Swords & Sorcery

    paper Memories of Firebird (book)

    A 275+ page non-fiction hardback book published in September 2024 by Telos Publishing. This softback book is the result of my personal experiences from the eighties and nineties in UK computer game publishing and twenty-five years of continuous research, including dozens of personal interviews with relevant industry people. The book is illustrated with hundreds of images, including many of my own photographs and scans.

    The book chronicles the entire company history from inception to closure of a highly successful UK game publishing label from the 1980s and 1990s.

    paper Software and Hardware (instruction manuals)

    I have written commercially available software and hardware manuals (physical volumes) for over two dozen products for a wide variety of publishing companies.

    Novella
    Verminator-Readers of the Lost Bark

    Software Manuals
    Legend, Legend Adventurer’s Handbook, World Tennis Championships, Reach for the Skies, Worlds of Legend-Son of the Empire, Counteraction, Battletoads, Liberation-Captive 2, Al Unser Jr Arcade Racing, Cyberspeed, Megarace 2, Firefighter, Dino Dini’s Goal!, Lords of Midnight III-The Citadel, Caesar’s Palace, Pierre le Chef-Out to Lunch, Alien Olympics, Seek & Destroy, Teddy the Brave, Teddy Plays Hide and Seek, Warriors, Azrael’s Tear, Warhammer-Shadow of the Horned Rat, Warhammer-Dark Omen, Air Power, Sensible Soccer, Sensible World of Soccer, Primal Rage, Elfmania

    Hardware Manuals
    TheC64 Mini, TheC64, THE VIC20