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I'm Rizwan Tariq, an IT professional with a strong background in enterprise support and Network Operations Center (NOC) operations. I have built process and documentation foundations for a newly formed NOC, designed runbooks, and established proactive monitoring and incident response workflows to support major incidents and cross-team coordination. I'm passionate about networking and infrastructure, currently advancing my advanced networking skills and aiming to transition into senior technical roles while continuing to deliver high-quality technical support and stakeholder engagement.…I'm Rizwan Tariq, an IT professional with a strong background in enterprise support and Network Operations Center (NOC) operations. I have built process and documentation foundations for a newly formed NOC, designed runbooks, and established proactive monitoring and incident response workflows to support major incidents and cross-team coordination. I'm passionate about networking and infrastructure, currently advancing my advanced networking skills and aiming to transition into senior technical roles while continuing to deliver high-quality technical support and stakeholder engagement.

Rizwan Tariq

Web Developer, Programmer, Graphic Designer, +2

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I'm Rizwan Tariq, an IT professional with a strong background in enterprise support and Network Operations Center (NOC) operations. I have built process and documentation foundations for a newly formed NOC, designed runbooks, and established proactive monitoring and incident response workflows to support major incidents and cross-team coordination. I'm passionate about networking and infrastructure, currently advancing my advanced networking skills and aiming to transition into senior technical roles while continuing to deliver high-quality technical support and stakeholder engagement.…I'm Rizwan Tariq, an IT professional with a strong background in enterprise support and Network Operations Center (NOC) operations. I have built process and documentation foundations for a newly formed NOC, designed runbooks, and established proactive monitoring and incident response workflows to support major incidents and cross-team coordination. I'm passionate about networking and infrastructure, currently advancing my advanced networking skills and aiming to transition into senior technical roles while continuing to deliver high-quality technical support and stakeholder engagement.

Available to hire

I’m Rizwan Tariq, an IT professional with a strong background in enterprise support and Network Operations Center (NOC) operations. I have built process and documentation foundations for a newly formed NOC, designed runbooks, and established proactive monitoring and incident response workflows to support major incidents and cross-team coordination.

I’m passionate about networking and infrastructure, currently advancing my advanced networking skills and aiming to transition into senior technical roles while continuing to deliver high-quality technical support and stakeholder engagement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Network Operations Center Analyst II at Latham & Watkins

February 1, 2024 - Present

First hire in a newly established NOC; designed and implemented team processes, workflows, and operational standards; created runbooks and documentation; established monitoring procedures; improved proactive alert visibility; supported major incidents and cross-team coordination; onboarded monitoring tools and services.

IT Service Desk Technician at University of Cumbria

January 1, 2022 - January 31, 2023

First point of contact for technical issues; handling calls and emails; ticket logging and assignment; Office 365 troubleshooting; Exchange Admin Center; Windows 10 troubleshooting; SharePoint, OneDrive, and Microsoft Teams support.

Content Moderator at ByteDance

December 1, 2021 - December 31, 2022

Managed content moderation tools to ensure policy adherence; handled customer inquiries via phone, email, and chat; reviewed user-generated content for compliance; trained new team members; reported and resolved content-related issues; generated and analyzed moderation reports.

Global Technology Support Analyst II at Latham & Watkins

September 1, 2021 - February 28, 2024

Provided 2nd line support to lawyers and senior stakeholders; performed QA on analyst tickets; created and maintained knowledge base articles; managed high-priority escalation queues and critical incidents; contributed to IT projects and service improvements.

Service Desk Analyst at Agilisys

July 1, 2019 - September 30, 2021

Provided service desk support; hardware and software troubleshooting; logging incidents; remote and onsite support; escalation management; SLA-driven incident handling; contributed to knowledge base and process improvements.

Social Media Marketing/Sales at Shaheen Food LTD

May 1, 2018 - July 31, 2019

Maintained and updated company website; troubleshooting PC issues; Facebook marketing; graphic design; customer inquiries handling; social media marketing and sales.

IT Technician at SuperTech NW LTD

May 1, 2018 - July 31, 2019

Maintenance and updates of company systems; PC troubleshooting; software installation; hardware installation; graphic design; social media marketing; product listing on eBay, Amazon, and company website.

Computer Technician at Asian Group of Colleges

September 1, 2012 - December 31, 2012

Computer assembling; Windows installation; software installation; computer maintenance; hardware installation; ensured 100% customer satisfaction.

Freelance Website & Graphics Designer at Freelance

January 1, 2012 - December 31, 2019

Collaborated with clients to create concepts; produced logos, business cards, banners; used Adobe Illustrator/Photoshop; managed big projects with other designers; delivered unique visuals.

Sales Assistant at D-Mart Supermarket, Dadyal Azad Kashmir

February 1, 2011 - September 30, 2011

Provided high-quality customer service on sales floor and cash desks; replenished stock; maintained merchandising standards; identified customer needs and responded professionally.