Roberto Gabriel Corona Mancilla
Available to hire
I’m Roberto Gabriel Corona Mancilla, a Full Stack Developer passionate about building robust back-end architectures and scalable web applications using Python, Django, React, and Node.js.
Beyond coding, I bring a decade of experience in customer service and English communication, thriving in high-pressure environments, resolving conflicts, and delivering clear technical escalations. I’m eager to apply my analytical and soft skills to create efficient software solutions.
Language
English
Fluent
Work Experience
Customer Escalations Specialist at Conduent, Royal Caribbean
October 1, 2024 - October 1, 2024Led the resolution of over 500 customer escalations, improving customer retention and satisfaction in high-pressure situations.
Customer Service & Technical Support Specialist at Telus Fiber
January 1, 2021 - January 1, 2021Managed customer service and technical support accounts for internet, cable, phone, and VPN services.
Technical Support Specialist at Alorica, T-Mobile
October 1, 2017 - October 1, 2017Performed tasks from managing credit to providing technical support for all types of cell phones.
Technical Support Specialist at Conduent / Royal Caribbean
March 1, 2022 - October 1, 2024Led the resolution of over 500 customer escalations, improving retention and satisfaction in high-pressure situations. Collaborated with cross-functional teams to resolve complex issues and deliver timely, high-quality support.
Technical Support Specialist at Telus Fiber
March 1, 2019 - January 1, 2021Managed customer service and technical support accounts for internet, cable, phone, and VPN services.
Technical Support Representative at Alorica / T-Mobile
March 1, 2016 - October 1, 2017Performed tasks from credit management to providing technical support for all types of cell phones.
Education
Máster en desarrollo Full-Stack at Academy ConquerBlocks
January 11, 2030 - November 5, 2025Máster en desarrollo Full-Stack at Academy ConquerBlocks
January 11, 2030 - December 8, 2025Qualifications
Professional Certifications
January 11, 2030 - November 5, 2025Certificates
January 11, 2030 - December 8, 2025Industry Experience
Software & Internet, Telecommunications, Professional Services, Media & Entertainment
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