I am an experienced, results-driven Manager with a passion for training and motivating teams. I have strong skills in customer service and team leadership and pride myself on being able to leverage my technical expertise to solve challenges. Since relocating from the UK in December 2020, I have been building my career in India, taking on roles related to gaming, customer support, moderation, and digital marketing. I enjoy working from home and collaborating with international clients, and I have a strong background in areas like customer support for gaming, social media evaluation, and team management. I love learning new skills and keeping up to date with the latest technologies and trends to deliver the best results in my work.

ROHAN VORA

I am an experienced, results-driven Manager with a passion for training and motivating teams. I have strong skills in customer service and team leadership and pride myself on being able to leverage my technical expertise to solve challenges. Since relocating from the UK in December 2020, I have been building my career in India, taking on roles related to gaming, customer support, moderation, and digital marketing. I enjoy working from home and collaborating with international clients, and I have a strong background in areas like customer support for gaming, social media evaluation, and team management. I love learning new skills and keeping up to date with the latest technologies and trends to deliver the best results in my work.

Available to hire

I am an experienced, results-driven Manager with a passion for training and motivating teams. I have strong skills in customer service and team leadership and pride myself on being able to leverage my technical expertise to solve challenges. Since relocating from the UK in December 2020, I have been building my career in India, taking on roles related to gaming, customer support, moderation, and digital marketing.

I enjoy working from home and collaborating with international clients, and I have a strong background in areas like customer support for gaming, social media evaluation, and team management. I love learning new skills and keeping up to date with the latest technologies and trends to deliver the best results in my work.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Hindi
Intermediate

Work Experience

Customer Support at Arise Gaming
December 31, 2024 - July 16, 2025
Providing third-party gaming customer support (non-voice) for an international client. Duties include handling bug reports, managing accounts, troubleshooting technical and connection issues on consoles and PCs, resolving subscription and store purchase problems, providing gameplay information, managing player reports and sanctions, and responding to store reviews on app platforms.
In-Game Moderator at Arise Gaming
August 31, 2023 - July 16, 2025
Monitored player activity in an upcoming E-Sports VR game, enforcing community guidelines by prohibiting inappropriate behavior and language. Issued time-outs or bans when necessary and encouraged a healthy and safe environment for all players. Also handled troubleshooting as necessary.
Discord Moderator at Arise Gaming
June 30, 2023 - July 16, 2025
Moderated a US-based game developer’s Discord channel by monitoring user activity to ensure adherence to rules, providing user support via chat, managing invites and bans for violating users, maintaining a safe server environment, and compiling activity reports during shifts.
Online Rater at Appen (Project Ogden)
February 1, 2025 - Present
Rated advertisements on social media platforms, focusing on improving ad relevancy and identifying potentially offensive or inappropriate content to better understand user preferences.
Analyst at Nielsen Sports
June 30, 2021 - July 16, 2025
Worked remotely in media evaluation and reporting, identifying brand exposures from sports and non-sports media content, following instructions strictly to meet daily reporting targets.
Sales Support Manager at Debenhams Taunton UK
November 30, 2020 - July 16, 2025
Reported to the Store Manager with responsibilities across warehouse stock movement, finance, operations, health and safety, loss prevention, and maintenance. Ensured coordination with sales floor, maximized selling and service, compiled trading reports, monitored sales targets, communicated new policies, and covered duty managers and other regional stores as required.
Branch Manager at Tripp Luggage, Taunton UK
September 30, 2019 - July 16, 2025
Managed the Tripp outlet, reporting to Area Manager. Assisted customers, handled queries, compiled trading reports, trained staff with performance appraisals, managed rotas, monitored stock, maintained visual merchandising, and ensured compliance with company policies.
Social Media Evaluator/Web Search Evaluator at Appen
March 31, 2022 - July 16, 2025
Provided feedback on news feeds, advertisements, and search results to improve accuracy and relevance on social media platforms and search engines.
Game Tester at Keyword Studios
November 30, 2019 - July 16, 2025
Performed ad hoc testing of AAA and Indie games across multiple platforms to ensure functionality prior to release. Tested multiplayer features, communicated bugs/issues with team, and followed supervisor instructions.

Education

FdSc Degree at University of Plymouth, UK
September 1, 2006 - June 30, 2008
AS Levels at Somerset College, UK
September 1, 2002 - June 30, 2004
ICSE (Indian Certificate for Secondary Education) at Bishops School Pune, India
June 1, 2000 - April 30, 2001

Qualifications

Basic Bookkeeping Skills training certificate
January 1, 2024 - March 31, 2024
Digital Marketing Skills training certificate
January 1, 2024 - March 31, 2024
Social Media Management training certificate
January 1, 2024 - March 31, 2024
Sales Development Representative skills training certificate
January 1, 2024 - March 31, 2024
Wing Assistant Academy for Global Professional Development
January 1, 2024 - March 31, 2024
CMI Level 5 Diploma in Leadership & Business Management
September 1, 2018 - February 29, 2020

Industry Experience

Gaming, Retail, Media & Entertainment, Software & Internet, Professional Services