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I work as a technical writer with a focus on building high-quality, scalable product documentation that supports software and evolving customer needs. I work closely with product and engineering teams to ensure documentation aligns with product strategy and delivers real value. I’m also a co-inventor on three patents, reflecting my direct contribution to product innovation and development. I’m driven by continuous improvement, attention to detail, and creating documentation that strengthens both product adoption and internal efficiency.…I work as a technical writer with a focus on building high-quality, scalable product documentation that supports software and evolving customer needs. I work closely with product and engineering teams to ensure documentation aligns with product strategy and delivers real value. I’m also a co-inventor on three patents, reflecting my direct contribution to product innovation and development. I’m driven by continuous improvement, attention to detail, and creating documentation that strengthens both product adoption and internal efficiency.

Róisín O'Brien

Writer, Content Producer, Instructional Designer, +2

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I work as a technical writer with a focus on building high-quality, scalable product documentation that supports software and evolving customer needs. I work closely with product and engineering teams to ensure documentation aligns with product strategy and delivers real value. I’m also a co-inventor on three patents, reflecting my direct contribution to product innovation and development. I’m driven by continuous improvement, attention to detail, and creating documentation that strengthens both product adoption and internal efficiency.…I work as a technical writer with a focus on building high-quality, scalable product documentation that supports software and evolving customer needs. I work closely with product and engineering teams to ensure documentation aligns with product strategy and delivers real value. I’m also a co-inventor on three patents, reflecting my direct contribution to product innovation and development. I’m driven by continuous improvement, attention to detail, and creating documentation that strengthens both product adoption and internal efficiency.

Available to hire

I work as a technical writer with a focus on building high-quality, scalable product documentation that supports software and evolving customer needs. I work closely with product and engineering teams to ensure documentation aligns with product strategy and delivers real value.

I’m also a co-inventor on three patents, reflecting my direct contribution to product innovation and development. I’m driven by continuous improvement, attention to detail, and creating documentation that strengthens both product adoption and internal efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Product content owner at Calabrio, Inc.

June 1, 2022 - Present

Managed content for product owners and 14 development teams locally and globally. Worked on technical writing and UX writing projects for Calabrio workforce management products. Worked on in-app content to drive adoption and engagement of Calabrio products. Worked collaboratively to increase upselling and cross-selling opportunities. Coordinated a patent ideation team. Worked with Madcap Flare, Pendo, Mopinion, Expertrec, Figma, and Azure DevOps.

Technical writer (via Bárd na nGleann) at Google at Google

August 1, 2021 - March 31, 2022

Researched and developed content for Google help centre articles. Performed peer reviews of articles and release notes.

Senior Information Developer at Johnson Controls

December 1, 2015 - July 31, 2021

Developed content for EasyIO, the Metasys System Configuration Tool, chillers, smart laboratories, and Digital Security Controls (DSC). Worked on a variety of hardware, software, and mobile app documents, including user guides, installation guides, quick start guides, catalog pages, data sheets, release to sales letters, flash sheets, product discontinuation letters, and UI content. Liaised with subject matter experts and stakeholders locally and globally to ensure accurate and timely delivery of publications. Migrated documents to XML. Led an ideation team to develop patents. Led a quality review circle as part of a document strategy for the Building Automation System team. Performed peer reviews of documents and mentored information developers with regard to writing and XML. Created a DITA author training course for the technical communications department and provided DITA classroom training. Led teams for augmented reality content creation and the development of a portable sensor ar

IT Knowledge Administrator at Westbourne I.T. Global Services

September 1, 2015 - December 31, 2015

Wrote knowledge and process articles in ServiceNow for a self-service IT knowledge base in Gilead Sciences, liaised with service desk engineers locally, and developed a style guide.

IT Knowledge Administrator at Westbourne I.T. Global Services

November 1, 2014 - July 31, 2015

Worked on a team to create a 13 day e-learning and instructor-led training course for the SuccessFactors cloud-based software products of SAP. Implemented instructional design theory and principles by working on the design of topic-based course structure documents with a SuccessFactors subject matter expert. Performed peer reviews of documents for team members and contributed to quality review circles.