Róisín O'Brien
I work as a technical writer with a focus on building high-quality, scalable product documentation that supports software and evolving customer needs.
About
I work as a technical writer with a focus on building high-quality, scalable product documentation that supports software and evolving customer needs. I work closely with product and engineering teams to ensure documentation aligns with product strategy and delivers real value.
I’m also a co-inventor on three patents, reflecting my direct contribution to product innovation and development. I’m driven by continuous improvement, attention to detail, and creating documentation that strengthens both product adoption and internal efficiency.
- 11 years' experience
- Joined May 2020
Languages
- EnglishFluent
Industry experience
- Software & Internet
- Education
- Healthcare
- Manufacturing
- Professional Services
Work experience· 5 roles
Managed content for product owners and 14 development teams locally and globally. Worked on technical writing and UX writing projects for Calabrio workforce management products. Worked on in-app content to drive adoption and engagement of Calabrio products. Worked collaboratively to increase upselling and cross-selling opportunities. Coordinated a patent ideation team. Worked with Madcap Flare, Pendo, Mopinion, Expertrec, Figma, and Azure DevOps.
Researched and developed content for Google help centre articles. Performed peer reviews of articles and release notes.
Developed content for EasyIO, the Metasys System Configuration Tool, chillers, smart laboratories, and Digital Security Controls (DSC). Worked on a variety of hardware, software, and mobile app documents, including user guides, installation guides, quick start guides, catalog pages, data sheets, release to sales letters, flash sheets, product discontinuation letters, and UI content. Liaised with subject matter experts and stakeholders locally and globally to ensure accurate and timely delivery of publications. Migrated documents to XML. Led an ideation team to develop patents. Led a quality review circle as part of a document strategy for the Building Automation System team. Performed peer reviews of documents and mentored information developers with regard to writing and XML. Created a DITA author training course for the technical communications department and provided DITA classroom training. Led teams for augmented reality content creation and the development of a portable sensor ar
Education
Certifications and awards
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