Available to hire
A beginner in freelancing, but experienced with handling data or doing data analysis using Microsoft applications such as excel. Graduated as Cum Laude for Bachelors of Arts in Communication.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Spanish; Castilian
Intermediate
Work Experience
Senior Quality Evaluator for JPMC UK at Concentrix Vertex One
July 1, 2025 - August 28, 2025Used data analysis to ensure first line customer support met organizational standards by grading interactions with specific metrics. Engaged with clients to report evaluation findings and develop action plans for improving service delivery.
Everyday Banking Specialist for JPMC UK at Concentrix Vertex One
March 1, 2023 - August 28, 2025Provided customer support for bank account, transaction, and payment inquiries.
Technical Support at Coinbase
June 1, 2022 - August 28, 2025Delivered customer service related to cryptocurrency products and services.
Advisor Sales I (Transition Mentor) at PayPal UK
April 1, 2022 - August 28, 2025Coached new hires by guiding them through processes and providing real-time feedback to enhance their performance.
Advisor Sales I at PayPal UK
October 1, 2021 - August 28, 2025Assisted consumers with PayPal account access, transaction queries, and general usage questions.
Sales Inbound or Prudential Assurance IQ at Sykes
October 1, 2020 - August 28, 2025Contacted potential customers regarding insurance products covering health, car, home, and other policies.
Sales Inbound (Prudential Assurance IQ) at Sykes
October 1, 2020 - September 20, 2025Connecting with potential consumers for insurance that covers health, car, home, etc.
Advisor Sales I at PayPal UK
October 1, 2021 - September 20, 2025Assisting consumers with their PayPal related query might be with their account access, transactions and general query in using PayPal.
Advisor Sales I (Transition Mentor) at PayPal UK
April 1, 2022 - September 20, 2025Coach for new hires that guides them in familiarization with the process and do coaching sessions to provide real time feedback for their achievements and opportunities.
Technical Support at Coinbase
June 1, 2022 - PresentCustomer service in relation to cryptocurrency.
Everyday Banking Specialist for JPMorgan Chase UK at Concentrix Vertex One
March 1, 2023 - September 20, 2025Support customers with their bank account, transaction and payment queries.
Senior Quality Evaluator for JPMorgan Chase UK at Concentrix Vertex One
July 1, 2025 - September 20, 2025With the help of data analysis, we identify whether the first line of support (customer service) is adhering to the standard set by the organization. Usage of certain metric was applied to grade interactions. Connect with clients to report findings and to come up with action plans to improve service delivery.
Education
Morning Intensive Course at Camino Barcelona: Spanish Language School
August 11, 2023 - February 14, 2026Bachelor of Arts in Communication at Pamantasan Ng Lungsod Ng Maynila
January 1, 2020 - January 1, 2024Senior High School Graduate with Honors at The National Teachers College
January 1, 2018 - January 1, 2020Junior High School Graduate (Grade 10) at Ramon Magsaysay High School España
January 1, 2013 - January 1, 2016Elementary Graduate at Gen. Maximino Hizon Elementary School
January 11, 2030 - August 28, 2025Spanish Language (Morning Intensive Course) at Camino Barcelona: Spanish Language School
January 1, 2025 - September 20, 2025Bachelor of Arts in Communication at Pamantasan ng Lungsod ng Maynila
January 1, 2020 - January 1, 2024Humanities and Social Sciences at The National Teachers College
January 1, 2018 - January 1, 2020Senior High School at The National Teachers College
January 1, 2017 - January 1, 2018Junior High School at Ramon Magsaysay High School España
January 1, 2013 - January 1, 2016Elementary Graduate at Gen. Maximino Hizon Elementary School
January 11, 2030 - September 20, 2025Qualifications
Concentrix Lean Six Sigma Yellow Belt Training
January 11, 2030 - August 28, 2025SPOT Training for People Managers
January 11, 2030 - August 28, 2025ONE Concentrix GROW Coaching
January 11, 2030 - August 28, 2025Evolve Quality Evaluator Certification
January 11, 2030 - August 28, 2025Microsoft Excel 2016: Advanced Excel
January 11, 2030 - August 28, 2025PH Career Navigator 2.0 Quality Learning Path
January 11, 2030 - August 28, 2025Concentrix Lean Six Sigma Yellow Belt Training
January 11, 2030 - September 20, 2025SPOT Training for People Managers
January 11, 2030 - September 20, 2025ONE Concentrix GROW Coaching
January 11, 2030 - September 20, 2025Evolve Quality Evaluator Certification
January 11, 2030 - September 20, 2025Microsoft Excel 2016: Advanced Excel
January 11, 2030 - September 20, 2025PH Career Navigator 2.0 Quality Learning Path
January 11, 2030 - September 20, 2025Industry Experience
Education, Financial Services, Software & Internet, Professional Services, Other, Media & Entertainment
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
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