Desig ned, implemented UI and API test automation framework using Selenium (Java), TestNG, and Postman; performed functional, regression, smoke, and end-to-end testing for web applications and APIs; created test design documents, test cases, and defect reports to ensure high-quality software releases. Conducted load and performance testing with JMeter to enhance system reliability. Integrated test scripts into CI/CD pipelines using Azure DevOps, Jira, and Git; collaborated with cross-functional teams to clarify requirements and validate new features.

Customer Service Representative

January 1, 2018 - December 31, 2019

Provided exceptional customer service, addressing customer inquiries and resolving issues efficiently. Demonstrated strong communication skills and ability to handle multiple inquiries in a fast-paced environment.

Quality Assurance Engineer (BETSS Online Betting & Gaming Platform) at BETSS (bets s.com) – Online Betting & Gaming Platform (Operated by Sporting Star, Sri Lanka)

January 1, 2022 - January 1, 2024

Led QA activities for BETSS online betting and gaming platform. Validated bet placement flows (bet slip, odds calculations, live events) and ensured real-time accuracy. Performed UI/API testing, test case development, defect tracking, test planning, and end-to-end testing; managed test documentation and supported CI/CD integration. Implemented automated testing strategies using Selenium, TestNG, Java, and Postman; contributed to release quality through comprehensive testing and cross-functional collaboration.