Hi, I'm Rrezarta Laska. I'm a motivated, customer-focused professional with experience across sales, marketing, hospitality, call center operations, and event management. I thrive in dynamic environments where I can use my strong communication and problem-solving skills to exceed expectations. I love delivering outstanding service, coordinating complex logistics for high-profile events, and building lasting client relationships. I'm always eager to learn, adapt, and contribute to the success of the teams and organizations I work with.…

Rrezarta Laska

Hi, I'm Rrezarta Laska. I'm a motivated, customer-focused professional with experience across sales, marketing, hospitality, call center operations, and event management. I thrive in dynamic environments where I can use my strong communication and problem-solving skills to exceed expectations. I love delivering outstanding service, coordinating complex logistics for high-profile events, and building lasting client relationships. I'm always eager to learn, adapt, and contribute to the success of the teams and organizations I work with.…

Available to hire

Hi, I’m Rrezarta Laska. I’m a motivated, customer-focused professional with experience across sales, marketing, hospitality, call center operations, and event management. I thrive in dynamic environments where I can use my strong communication and problem-solving skills to exceed expectations.

I love delivering outstanding service, coordinating complex logistics for high-profile events, and building lasting client relationships. I’m always eager to learn, adapt, and contribute to the success of the teams and organizations I work with.

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Language

Albanian
Fluent
English
Advanced
German
Intermediate

Work Experience

Sales Agent at Comodita Home
December 1, 2016 - December 1, 2017
Responsible for assisting customers and promoting various products, ensuring a high level of customer satisfaction.
Marketing at Smard SH.P.K
December 1, 2017 - October 1, 2018
Involved in the promotion of services and products, supporting sales initiatives and marketing campaigns.
Passenger Handling Service Agent at Pristina International Airport
July 1, 2019 - April 1, 2021
Facilitated a smooth and safe boarding experience for passengers, handling check-ins and customer queries.
Call Center Agent at Fly Recisbiro Prishtina
June 1, 2021 - July 1, 2022
Provided customer support services through phone calls, resolving issues and providing information.
Logger at Big Brother VIP Kosova
November 1, 2022 - March 1, 2023
Responsible for documenting and logging events during the production of the show.
Sales Agent at Maison De Parfum
April 1, 2023 - January 1, 2024
Engaged with customers to sell products and enhance brand visibility.
Waitress at Eis Salon La Rosa
March 1, 2024 - Present
Provided excellent service to customers in a fast-paced environment.
Logger (On-Set) at Big Brother VIP Kosovo
November 1, 2020 - March 1, 2023
Recorded and monitored on-set footage; collaborated with production; maintained organized logs.
Call Center Agent at Fly Reisen Büro
June 1, 2021 - July 1, 2022
Handled professional calls, provided travel information, resolved issues, and ensured customer satisfaction.
Passenger Handling Service Agent at Prishtina International Airport Adem Jashari
July 1, 2019 - April 1, 2021
Assisted passengers with check-in, boarding, and baggage handling; ensured compliance with security and operational procedures.
Marketing Strategist at Smard SH.P.K
December 1, 2017 - October 1, 2018
Planned and executed marketing campaigns, managed social media and promotional materials, and supported events and business development.
Cashier at Penny Market
June 1, 2025 - Present
Delivered exceptional customer service, ensured accurate transactions, and assisted customers efficiently while maintaining a smooth and professional checkout experience.
Logger at Big Brother VIP Kosova
November 1, 2020 - March 1, 2023
Recorded and monitored on-set footage, collaborated with production, and maintained organized logs.
Call Center Agent at Fly Reisebüro Prishtinë
June 1, 2021 - July 1, 2022
Handled calls professionally, provided travel information, resolved issues, and ensured customer satisfaction.
Passenger Handling Service Agent at Pristina International Airport “Adem Jashari”
July 1, 2019 - April 1, 2021
Assisted passengers with check-in, boarding, and baggage handling, ensuring compliance with security and operational procedures.

Education

Primary School at Remzi Pula
September 1, 2000 - June 1, 2009
High School at Gymnasium Hajdar Dushi
September 1, 2009 - June 1, 2012
High School at Gymnasium Hajdari Dashi (Gjako Vë)
September 1, 2009 - June 1, 2012
Primary School at Remzi Pula (Gjako Vë)
September 1, 2000 - June 1, 2009
High School Diploma at Gymnasium Hajdar Dushi
September 1, 2009 - June 1, 2012
Primary Education at Remzi Pula Primary School
September 1, 2000 - June 1, 2009

Qualifications

Sales Training
January 11, 2030 - June 3, 2026

Industry Experience

Travel & Hospitality, Retail, Media & Entertainment, Professional Services, Education