Available to hire
I am a results-driven Community and Social Media professional with over 10 years of experience spanning social media management, customer support, digital engagement, and AI training. I excel at building online communities, safeguarding brand reputation, handling customer escalations, and collaborating with cross-functional teams to deliver memorable customer experiences.
I create engaging content, derive insights to support business goals, and foster positive online communities.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Advanced AI Data Trainer at Invisible Technologies
November 1, 2023 - April 1, 2026Designed and executed AI training workflows to improve model performance across text, image, audio, and video datasets. Performed data annotation, quality assurance, and evaluation to ensure accuracy and consistency. Developed and managed datasets for speech recognition, sound classification, website design, interactive webpages, and user experience evaluation. Collaborated with engineers, data scientists, and QA teams to refine model outputs and address training deficiencies. Audited annotator evaluations and provided constructive feedback to improve quality and adherence to guidelines. Maintained organized records, communicated issues proactively, and consistently met project deadlines. Applied new tools and techniques to improve efficiency while ensuring data privacy and confidentiality.
Senior Social Media & Community Manager at Wunderman Thompson South Africa
March 1, 2014 - March 1, 2018Collaborated on social media strategy and execution for clients including Ford South Africa and A. Lange & Söhne Germany. Managed multi-platform community engagement, content scheduling, and reporting. Created and implemented social media crisis communication plans. Supported client teams with research, reporting, and administrative tasks. Coordinated social media competitions and event coverage. Trained and mentored new team members and provided ongoing career development support. Engaged with social media queries and feedback while protecting brand reputation. Worked closely with internal teams to resolve customer issues and optimize support processes. Coordinated with paid media to align organic and paid social initiatives across platforms.
Senior Customer Support Specialist at Bolt (formerly Taxify) South Africa
January 1, 2016 - February 1, 2018Managed customer and driver support across multiple channels including social media, phone, and live chat. Led onboarding and training for new drivers and support agents. Handled safety incident reports and compliance issues. Developed and implemented new processes for market-specific operations. Provided detailed reporting on driver and rider performance metrics.
Senior Customer Support Specialist at Uber South Africa
January 1, 2015 - December 1, 2015Provided B2B account management support for Uber for Business clients across five African countries. Mentored and guided the Community Operations team to improve quality and efficiency. Handled fraud, payment, and technical escalations for Sub-Saharan Africa corporate clients. Delivered high-quality multi-channel customer support. Participated in product marketing initiatives and operational process improvements.
Assistant Accountant at Lusitania Primary School, Zimbabwe
July 1, 2011 - December 1, 2014Handled full-function debtors and creditors, reconciliations, and statutory document submissions. Assisted with management accounts, cash flow, and audit processes. Managed purchasing, asset registers, and payment schedules.
Education
Bachelor of Business Administration Honours degree at MANCOSA, South Africa
January 11, 2030 - January 1, 2027Advanced Diploma in Business Management at MANCOSA, South Africa
January 11, 2030 - January 1, 2025Certificate in Full Stack Development at FNB App Academy , IT Varsity, South Africa
January 11, 2030 - January 1, 2025National Certificate in Bookkeeping at Varsity College (ICB Institute), South Africa
January 11, 2030 - January 1, 2016Diploma of Commerce at Curtin International College, Australia
January 11, 2030 - January 1, 2006Bachelor of Business Administration Honours degree at MANCOSA, South Africa
January 11, 2030 - January 1, 2027Advanced Diploma in Business Management at MANCOSA, South Africa
January 11, 2030 - January 1, 2025Certificate in Full Stack Development at FNB App Academy, IT Varsity, South Africa
January 11, 2030 - January 1, 2025National Certificate in Bookkeeping at Varsity College (ICB Institute), South Africa
January 11, 2030 - January 1, 2016Diploma of Commerce at Curtin International College, Australia
January 11, 2030 - January 1, 2006EFSET English C2 Proficient at EFSET
January 11, 2030 - June 18, 2026Qualifications
EFSET English C2 Proficient
January 11, 2030 - June 18, 2026EFSET English C2 Proficient
January 11, 2030 - June 18, 2026Certificate in Full Stack Development
January 11, 2030 - January 1, 2025Advanced Diploma in Business Management
January 11, 2030 - January 1, 2025National Certificate in Bookkeeping
January 11, 2030 - January 1, 2016Diploma of Commerce
January 11, 2030 - January 1, 2006Bachelor of Business Administration Honours degree
January 11, 2030 - January 1, 2027Advanced Diploma in Business Management
January 11, 2030 - January 1, 2025Certificate in Full Stack Development
January 11, 2030 - January 1, 2025National Certificate in Bookkeeping
January 11, 2030 - January 1, 2016Diploma of Commerce
January 11, 2030 - January 1, 2006EFSET English C2 Proficient
January 11, 2030 - June 18, 2026Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Education, Transportation & Logistics, Telecommunications
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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