I’m Alfredo A. Briceño, a customer support and tech-savvy professional who thrives in remote and hybrid environments. I have solid experience helping customers in healthcare, hospitality, and tech support, and I excel at solving problems via phone, email, chat, and ticketing systems. I stay organized and motivated in virtual settings, and I bring clear communication, proactive troubleshooting, and a genuine focus on customer needs to every interaction. Fluent in English and Spanish, I’ve worked with a wide range of clients and vendors, turning complex challenges into positive outcomes while maintaining high satisfaction. I’m comfortable coordinating with third-party agents, ensuring HIPAA compliance and data privacy in healthcare contexts, and continuously improving processes to deliver excellent service in busy remote teams.

Alfredo A. Briceño

I’m Alfredo A. Briceño, a customer support and tech-savvy professional who thrives in remote and hybrid environments. I have solid experience helping customers in healthcare, hospitality, and tech support, and I excel at solving problems via phone, email, chat, and ticketing systems. I stay organized and motivated in virtual settings, and I bring clear communication, proactive troubleshooting, and a genuine focus on customer needs to every interaction. Fluent in English and Spanish, I’ve worked with a wide range of clients and vendors, turning complex challenges into positive outcomes while maintaining high satisfaction. I’m comfortable coordinating with third-party agents, ensuring HIPAA compliance and data privacy in healthcare contexts, and continuously improving processes to deliver excellent service in busy remote teams.

Available to hire

I’m Alfredo A. Briceño, a customer support and tech-savvy professional who thrives in remote and hybrid environments. I have solid experience helping customers in healthcare, hospitality, and tech support, and I excel at solving problems via phone, email, chat, and ticketing systems. I stay organized and motivated in virtual settings, and I bring clear communication, proactive troubleshooting, and a genuine focus on customer needs to every interaction.

Fluent in English and Spanish, I’ve worked with a wide range of clients and vendors, turning complex challenges into positive outcomes while maintaining high satisfaction. I’m comfortable coordinating with third-party agents, ensuring HIPAA compliance and data privacy in healthcare contexts, and continuously improving processes to deliver excellent service in busy remote teams.

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Experience Level

Expert
Intermediate

Language

English
Fluent
Spanish; Castilian
Fluent

Work Experience

IT & Systems Support Specialist at Lulu Vapors Enterprise II
October 1, 2024 - Present
Provide comprehensive technical support to internal teams and external vendors via phone, email, and remote access to tools, and independently troubleshoot platform integration issues and system errors.
Delivery Driver / Inventory Specialist at Ammo Brothers Wholesale
August 1, 2023 - March 1, 2024
Provide expert product advice and personalized help on the sales floor, coordinate product sourcing with wholesalers and merchants, and collaborate with vendors to drive brand visibility and customer engagement.
Bilingual Internet Specialist at Sandestin Golf and Beach Resort
March 1, 2022 - July 1, 2023
Primary contact for third-party bookings, manage guest questions, billing issues, and service requests via phone and email; de-escalate challenging guest situations with empathy and patience; coordinate with third-party agents on billing, unit assignments, and rentals; provide bilingual English/Spanish guest support.
Simulations Operator / Technician at USF CAMLS
September 1, 2019 - March 1, 2020
Instruct nurses on proper procedures for simulated operating room scenarios, providing clear guidance and real-time feedback to support skills development; deliver detailed performance reports to instructors on nurse progress and document outcomes.
Customer Service Representative I at USF Health – MSA
May 1, 2017 - August 1, 2017
Acted as the primary contact for patients across multiple departments; managed scheduling and registrations; triaged incoming patient messages by urgency level and routed to appropriate clinical staff; gathered and verified patient personal and insurance data to maintain accurate records; maintained strict HIPAA compliance.

Education

Digital Marketing Specialist at Computer Coach Training Center
January 1, 2024 - April 20, 2026
Mass Communication & Journalism at Hillsborough Community College
January 11, 2030 - April 20, 2026
High School Diploma at Paul R. Wharton High School
January 11, 2030 - April 20, 2026

Qualifications

HIPAA Compliance
January 11, 2030 - April 20, 2026
Medical Terminology
January 11, 2030 - April 20, 2026
CPR / AED / First Aid
January 11, 2030 - April 20, 2026
EPIC EMR
January 11, 2030 - April 20, 2026

Industry Experience

Healthcare, Travel & Hospitality, Professional Services, Software & Internet, Education