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I am a mortgage administration professional with over 21 years of experience in the mortgage industry, delivering high-quality administrative and operational support across multiple departments. I’m known for my proactive approach, attention to detail, and commitment to regulatory compliance and continuous improvement. In fast-paced, regulated environments, I excel at real-time scheduling, resource planning, and effective communication with clients, solicitors, brokers, and internal teams to achieve high-quality outcomes for both colleagues and customers.…I am a mortgage administration professional with over 21 years of experience in the mortgage industry, delivering high-quality administrative and operational support across multiple departments. I’m known for my proactive approach, attention to detail, and commitment to regulatory compliance and continuous improvement. In fast-paced, regulated environments, I excel at real-time scheduling, resource planning, and effective communication with clients, solicitors, brokers, and internal teams to achieve high-quality outcomes for both colleagues and customers.

Ryan Curtis

Project Manager, Data Analyst, Web Designer, +2

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I am a mortgage administration professional with over 21 years of experience in the mortgage industry, delivering high-quality administrative and operational support across multiple departments. I’m known for my proactive approach, attention to detail, and commitment to regulatory compliance and continuous improvement. In fast-paced, regulated environments, I excel at real-time scheduling, resource planning, and effective communication with clients, solicitors, brokers, and internal teams to achieve high-quality outcomes for both colleagues and customers.…I am a mortgage administration professional with over 21 years of experience in the mortgage industry, delivering high-quality administrative and operational support across multiple departments. I’m known for my proactive approach, attention to detail, and commitment to regulatory compliance and continuous improvement. In fast-paced, regulated environments, I excel at real-time scheduling, resource planning, and effective communication with clients, solicitors, brokers, and internal teams to achieve high-quality outcomes for both colleagues and customers.

Available to hire

I am a mortgage administration professional with over 21 years of experience in the mortgage industry, delivering high-quality administrative and operational support across multiple departments. I’m known for my proactive approach, attention to detail, and commitment to regulatory compliance and continuous improvement.

In fast-paced, regulated environments, I excel at real-time scheduling, resource planning, and effective communication with clients, solicitors, brokers, and internal teams to achieve high-quality outcomes for both colleagues and customers.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Mortgage Administration Specialist at Western Mortgage Services/Capita Mortgage administration on behalf of Britannia/ Co-Operative Banking

January 1, 2017 - Present

Process and manage inbound and outbound referrals efficiently, ensuring timely communication with clients and internal departments. Provide comprehensive administrative support across mortgage operations, maintaining accuracy and compliance with regulatory standards. Maintain and update client records and case files using internal systems, ensuring data integrity and confidentiality. Monitor referral queues and prioritise tasks to meet service level agreements and departmental targets. Prepare and distribute correspondence, reports, and documentation related to mortgage accounts and referrals. Demonstrate strong communication skills when dealing with sensitive customer information and complex queries. Work collaboratively in a fast-paced environment, adapting to changing priorities and business needs.

Resource planning Analyst at Western Mortgage Services/Capita Mortgage administration on behalf of Britannia/ Co-Operative Banking

January 1, 2012 - January 1, 2017

Efficiently manage real-time work allocation to ensure optimal resource utilisation across operational teams. Monitor workflow volumes and adjust staffing levels dynamically to meet service level agreements (SLAs) and performance targets. Collaborate with team leaders and managers to forecast resource requirements based on historical data and business trends. Use workforce management tools and scheduling systems to plan shifts, breaks, and coverage for multiple departments. Analyse productivity metrics and generate reports to support decision-making and continuous improvement initiatives. Identify and escalate potential service risks due to resource constraints or unexpected demand spikes. Maintain accurate records of resource movements, shift patterns, and allocation changes for audit and compliance purposes. Support operational planning by contributing to capacity models and scenario planning exercises. Communicate clearly with stakeholders to ensure transparency in resource decision

Deeds & Securities Administrator at Western Mortgage Services/Capita Mortgage administration on behalf of Britannia/ Co-Operative Banking

January 1, 2004 - January 1, 2012

Process and manage mortgage deed documentation, ensuring accuracy, completeness, and compliance with legal and regulatory standards. Liaise with solicitors, land registry, and internal departments to facilitate the execution, release, and storage of mortgage securities. Maintain secure and organised records of deeds and legal documents, both physical and digital, in line with data protection policies. Verify and validate property title information and ensure correct registration of charges and discharges. Handle inbound and outbound correspondence related to deeds, including client requests, legal notices, and third-party queries. Support the resolution of complex cases involving missing or disputed deeds, working closely with legal and operational teams. Demonstrate strong attention to detail and organisational skills in managing high volumes of sensitive legal paperwork. Use internal systems to track deed movements, update case statuses, and generate reports for management.