Independent AI Engineer at Corewise (multiple projects)

Shipped full-stack TypeScript products used by 1,800+ users across web, React Native, PWA, and browser extensions, plus an MCP server for AI agents. Built a parallel multi-model pipeline (2–6 models per input) with failover and answer synthesis showing where models agree/disagree, plus a “Model Council” and deep research mode for cited reports. Owned end-to-end engineering including product design, architecture, implementation, localization (21 languages), performance, deployment, Stripe billing, OAuth, usage limits, OCR/PDF export, hardened security per link fetch, and correctness testing via evaluation harnesses.

Independent AI Engineer at Corewise / Fullbuild.ai

Shipped full-stack TypeScript products used by 1,800+ users. Built web, mobile, PWA, and browser extension experiences plus an MCP server for AI agents. Implemented parallel multi-model pipelines (2–6 models at once) with failover, result reconciliation, and a “Model Council” to resolve disagreements, including a Deep Research mode with cited reports. Owned the full loop—product design through architecture, implementation, localization (21 languages), performance, and deployment. Delivered billing (Stripe), authentication (Google OAuth), usage limits, OCR flows, hardened security controls, fast global delivery, and reliable PDF exports across languages.

Senior Team Lead, Workforce Management at TTEC

Led and coached real-time staffing analysts and managed shift scheduling for ~1,000 employees across ~26 queues, matching staffing to demand using VTO/overtime/skill moves. Administered Verint WFM and automated time-off approvals with built-in safeguards; authored SOPs and system configurations to support reliable operations.

Senior WFM Team Lead at TTEC (Workforce Management)

Led real-time staffing for ~1,000 employees across 26 queues. Built Excel/VBA tools to clean and merge operational data, saving 6+ hours per week and reducing errors. Coached and led five real-time analysts. Owned scheduling across shift design, accommodations, PTO, and rotations; matched staffing to demand using planned intervals, VTO/OT, and skill moves. Administered Verint WFM, automated time-off approvals with staffing safeguards, and authored SOPs and system configurations.

Workforce Management Specialist at TTEC

Built monitoring to join live SharePoint data with agent activity to verify attendance and flag missing agents across 800+ employees. Wrote Excel macros for daily absenteeism analysis to surface productivity trends, outliers, and no-call/no-show coaching flags. Managed real-time demand and availability for public-sector programs, maintaining 90%+ service levels across Genesys, NICE inContact, Verint, and Alvaria.

Team Supervisor at Faneuil

Led QA-focused agents, reviewed KPIs (accuracy, AHT, hold time), coached staff, and handled escalations.

Team Supervisor (QA Focused) at Faneuil

Led 25 QA-focused agents, reviewed KPIs (accuracy, AHT, hold time), coached staff, and handled escalations.

Web Developer at Ryan Word Press

Built brand-matched WordPress sites, improved usability and load times, and hardened sites against vulnerabilities using security reviews.