Available to hire
I am an experienced IT Technician, Web Designer, and Digital Marketer with a strong foundation in WordPress, Figma, and Adobe Creative Suite. I founded WebServ Marketing to design responsive, SEO-optimized websites that combine performance, usability, and clean design. I am known for my clear communication, client-first thinking, and continuous improvement mindset. I thrive in remote, fast-paced environments and enjoy blending technical expertise with creativity to deliver high-quality digital solutions.
My background includes hands-on tech support, international work, and grassroots football coaching, all of which shaped my adaptability, leadership, and teamwork skills. I’m committed to lifelong learning and constantly seek opportunities to grow my skills and make an impact.
Skills
Language
English
Fluent
Work Experience
IT Deployment Engineer (Contract) at WISA Services, UK
August 1, 2023 - June 30, 2024Travelled to various sites to deploy servers, client systems and software. Provided remote desktop support and resolved client issues via ticketing systems. Maintained accurate deployment records and ensured compliance with IT policies.
IT Technician (Contract) at Fazakerley High School, Liverpool, UK
September 1, 2020 - July 31, 2021Delivered on-site desktop and application support to students, staff, and faculty. Installed and configured hardware/software aligned with school requirements. Provided tier 1–2 support and escalated unresolved tickets effectively.
IT Technician (Contractor) at Busch GVT, Crewe, UK
September 1, 2019 - March 31, 2020Delivered on-site IT support to approximately 60 staff members. Diagnosed and resolved day-to-day issues involving servers and workstations. Configured and maintained network printers, user accounts, and essential software in accordance with company policies.
Network Admin (Contractor) at Assurant, Melbourne, Aus
July 1, 2018 - December 31, 2018Maintained network infrastructure through hardware and software upkeep. Managed company projects from planning to implementation.
Service Desk Analyst at Bank of America Merrill Lynch, Chester, UK
March 1, 2017 - January 31, 2018Supported users remotely worldwide via telephone and email. Troubleshot remote access & VPN issues, performed repairs, and provided application support.
Service Desk Analyst at HCA healthcare UK, Prestatyn, UK
November 1, 2016 - March 31, 2017Provided service desk support.
IT Technician at Eclipse Nursecall Systems Ltd, Wrexham, UK
January 1, 2016 - October 31, 2016Provided IT technician support.
IT Technician at Bishop Heber High School, Malpas, UK
February 1, 2014 - January 31, 2016Provided IT technical support services.
IT Deployment Engineer (Contract) at WISA Services, UK
August 1, 2023 - December 31, 2023Travelled to various sites to deploy servers, client systems and software. Provided remote desktop support and resolved client issues via ticketing systems. Maintained accurate deployment records and ensured compliance with IT policies.
IT Technician (Contract) at Fazakerley High School, Liverpool, UK
September 1, 2020 - July 31, 2021Delivered on-site desktop and application support to students, staff, and faculty. Installed and configured hardware/software aligned with school requirements. Provided tier 1–2 support and escalated unresolved tickets effectively.
IT Technician (Contractor) at Busch GVT, Crewe, UK
September 1, 2019 - March 31, 2020Delivered on-site IT support to a user base of approximately 60 staff. Diagnosed and resolved day-to-day issues involving servers and workstations. Configured and maintained network printers, user accounts, and essential software in accordance with company policies.
Network Admin (Contractor) at Assurant, Melbourne, Aus
July 1, 2018 - December 31, 2018Maintained network infrastructure through hardware and software upkeep. Managed company projects from planning to implementation.
Service Desk Analyst at Bank of America Merrill Lynch, Chester, UK
March 1, 2017 - January 31, 2018Supported users remotely around the world via telephone & email. Remote access & VPN troubleshooting, repairs & application support.
Service Desk Analyst at HCA healthcare UK, Prestatyn, UK
November 1, 2016 - March 31, 2017Provided IT support services including troubleshooting and application support.
IT Technician at Eclipse Nursecall Systems Ltd, Wrexham, UK
January 1, 2016 - October 31, 2016Provided IT technical support.
IT Technician at Bishop Heber High School, Malpas, UK
February 1, 2014 - January 31, 2016Delivered onsite IT technical support in a school environment.
Education
BTEC Extended Diploma for IT Practioners at West Cheshire College
September 6, 2010 - June 28, 2013GCSE at Catholic High School, Chester
January 1, 2005 - December 31, 2010BTEC First Diploma at West Cheshire College
January 1, 2010 - December 31, 2011BTEC Level 3 Extended Diploma at West Cheshire College
January 1, 2011 - December 31, 2013GCSE at Catholic High School, Chester
January 1, 2005 - December 31, 2010BTEC First Diploma at West Cheshire College
January 1, 2010 - December 31, 2011BTEC Level 3 Extended Diploma at West Cheshire College
January 1, 2011 - December 31, 2013Qualifications
Professional Development in Digital Marketing
January 1, 2024 - June 30, 2024Industry Experience
Computers & Electronics, Professional Services, Education, Travel & Hospitality, Retail
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