Hi, I'm Shaun Germain. I'm a design-focused professional transitioning from a background in customer experience and operations into graphic and web design. I'm pursuing a BA in Graphic Arts & Design at Southern New Hampshire University (expected December 2028), maintaining a 3.96 GPA, with hands-on experience in branding, typography, and website development. I blend leadership, communication, and problem-solving with creative and technical skills to deliver visually compelling and user-friendly solutions.

Shaun Germain

Hi, I'm Shaun Germain. I'm a design-focused professional transitioning from a background in customer experience and operations into graphic and web design. I'm pursuing a BA in Graphic Arts & Design at Southern New Hampshire University (expected December 2028), maintaining a 3.96 GPA, with hands-on experience in branding, typography, and website development. I blend leadership, communication, and problem-solving with creative and technical skills to deliver visually compelling and user-friendly solutions.

Available to hire

Hi, I’m Shaun Germain. I’m a design-focused professional transitioning from a background in customer experience and operations into graphic and web design.

I’m pursuing a BA in Graphic Arts & Design at Southern New Hampshire University (expected December 2028), maintaining a 3.96 GPA, with hands-on experience in branding, typography, and website development. I blend leadership, communication, and problem-solving with creative and technical skills to deliver visually compelling and user-friendly solutions.

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Experience Level

Beginner
Beginner
Beginner
Beginner
Beginner

Language

English
Fluent

Work Experience

Customer Service Associate at Imperial PFS
January 1, 2019 - January 1, 2025
Delivered high-volume inbound and outbound customer support in regulated financial and retail environments. Resolved complex customer, billing, and account issues while maintaining strict documentation standards. Built long-term relationships with agents, carriers, insured customers, and retail clients. Consistently achieved high customer satisfaction.
Inspection Department Manager at Quaker Special Risk
January 1, 2013 - January 1, 2018
Supervised a six-member inspection department ensuring accuracy, productivity, and compliance. Trained and mentored new employees in corporate insurance and high-volume retail environments. Developed staff schedules, monitored performance, and enforced company policies and safety procedures. Provided hands-on coaching to improve efficiency, quality, and customer satisfaction.
Certified Trainer & Sales Associate at Honey Farms
January 1, 2009 - January 1, 2013
Handled cash management with 99% accuracy and resolved transactional discrepancies. Trained new hires on point-of-sale systems, safety standards, and customer service expectations. Assisted with merchandising, inventory control, and product rotation. Boosted sales through upselling, promotions, and strong customer engagement.

Education

Bachelor of Arts in Graphic Arts & Media Design at Southern New Hampshire University
January 11, 2030 - December 1, 2028

Qualifications

Executive Leadership Certification
September 1, 2024 - April 9, 2026
Ethical Dilemmas in the Workplace: Examples and Solutions
June 1, 2024 - April 9, 2026
Advanced Leadership Certification
December 1, 2023 - April 9, 2026
Foundations of Leadership Certificate
March 1, 2023 - April 9, 2026
Orientation and Leadership Training Certificate
February 1, 2023 - April 9, 2026

Industry Experience

Professional Services, Retail, Education, Financial Services