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Hi, I'm Shaun Germain. I'm a design-focused professional transitioning from a background in customer experience and operations into graphic and web design. I'm pursuing a BA in Graphic Arts & Design at Southern New Hampshire University (expected December 2028), maintaining a 3.96 GPA, with hands-on experience in branding, typography, and website development. I blend leadership, communication, and problem-solving with creative and technical skills to deliver visually compelling and user-friendly solutions.…Hi, I'm Shaun Germain. I'm a design-focused professional transitioning from a background in customer experience and operations into graphic and web design. I'm pursuing a BA in Graphic Arts & Design at Southern New Hampshire University (expected December 2028), maintaining a 3.96 GPA, with hands-on experience in branding, typography, and website development. I blend leadership, communication, and problem-solving with creative and technical skills to deliver visually compelling and user-friendly solutions.

Shaun Germain

Graphic Designer, Web Designer, UI Designer, +2

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Hi, I'm Shaun Germain. I'm a design-focused professional transitioning from a background in customer experience and operations into graphic and web design. I'm pursuing a BA in Graphic Arts & Design at Southern New Hampshire University (expected December 2028), maintaining a 3.96 GPA, with hands-on experience in branding, typography, and website development. I blend leadership, communication, and problem-solving with creative and technical skills to deliver visually compelling and user-friendly solutions.…Hi, I'm Shaun Germain. I'm a design-focused professional transitioning from a background in customer experience and operations into graphic and web design. I'm pursuing a BA in Graphic Arts & Design at Southern New Hampshire University (expected December 2028), maintaining a 3.96 GPA, with hands-on experience in branding, typography, and website development. I blend leadership, communication, and problem-solving with creative and technical skills to deliver visually compelling and user-friendly solutions.

Available to hire

Hi, I’m Shaun Germain. I’m a design-focused professional transitioning from a background in customer experience and operations into graphic and web design.

I’m pursuing a BA in Graphic Arts & Design at Southern New Hampshire University (expected December 2028), maintaining a 3.96 GPA, with hands-on experience in branding, typography, and website development. I blend leadership, communication, and problem-solving with creative and technical skills to deliver visually compelling and user-friendly solutions.

Skills

Experience Level

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Language

English

Fluent

Work Experience

Customer Service Associate at Imperial PFS

January 1, 2019 - January 1, 2025

Delivered high-volume inbound and outbound customer support in regulated financial and retail environments. Resolved complex customer, billing, and account issues while maintaining strict documentation standards. Built long-term relationships with agents, carriers, insured customers, and retail clients. Consistently achieved high customer satisfaction.

Inspection Department Manager at Quaker Special Risk

January 1, 2013 - January 1, 2018

Supervised a six-member inspection department ensuring accuracy, productivity, and compliance. Trained and mentored new employees in corporate insurance and high-volume retail environments. Developed staff schedules, monitored performance, and enforced company policies and safety procedures. Provided hands-on coaching to improve efficiency, quality, and customer satisfaction.

Certified Trainer & Sales Associate at Honey Farms

January 1, 2009 - January 1, 2013

Handled cash management with 99% accuracy and resolved transactional discrepancies. Trained new hires on point-of-sale systems, safety standards, and customer service expectations. Assisted with merchandising, inventory control, and product rotation. Boosted sales through upselling, promotions, and strong customer engagement.