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I possess extensive knowledge in digital marketing, guest engagement, operations, and consistently demonstrating adaptability, collaboration, and a commitment to excellence in both service delivery and compliance. My expertise and problem-solving skills ensured seamless operations and enhanced end-user satisfaction.…

S.Ouchiker

Marketing Strategist, Growth Marketer, Social Media Manager, +2

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I possess extensive knowledge in digital marketing, guest engagement, operations, and consistently demonstrating adaptability, collaboration, and a commitment to excellence in both service delivery and compliance. My expertise and problem-solving skills ensured seamless operations and enhanced end-user satisfaction.…

Available to hire

I possess extensive knowledge in digital marketing, guest engagement, operations, and consistently demonstrating adaptability, collaboration, and a commitment to excellence in both service delivery and compliance. My expertise and problem-solving skills ensured seamless operations and enhanced end-user satisfaction.

Skills

Language

Arabic

Fluent

Arabic

Fluent

English

Fluent

French

Fluent

Work Experience

Tour Guide at Graham's Lodge, Portugal

February 1, 2025 - Present

Delivered guided, private and VIP tours; adapted storytelling and service levels for luxury visitor experience; supported front-of-house, events coordination, and sales; ensured seamless guest experience and retail engagement; led and managed tasting room operations, ensuring an exceptional and consistent guest experience.

Customer Service Specialist at Concentrix, Portugal Site

July 1, 2023 - Present

Receptionist at A&O Hotels, Germany

July 1, 2022 - August 1, 2022

Managed check-in and check-out operations; ensured smooth guest arrivals and departures; supported daily hotel operations; collaborated with housekeeping and front office teams; handled guest requests and complaints; provided timely solutions and service recovery.

Content Creator / Digital Marketer at Rovira i Virgili University (Remote)

November 1, 2021 - June 1, 2023

Created content: infographics and videos for social media; developed and maintained brand awareness and online reputation; benchmarking; analyzed metrics and implemented the brand and social media strategy; produced high-impact data summaries and reports for management teams to flag risk and drive performance improvements.

Receptionist at Riyad Alya, Morocco

November 1, 2018 - September 1, 2021

Check-in and check-out; supported hotel operations and events coordination; ensured property readiness; assisted in hospitality sales and guest relations; managed expectations and enhanced guest satisfaction.

Receptionist at Riyad Alya, Morocco

September 1, 2016 - December 1, 2016

Check-in and check-out; supported hotel operations and events coordination; ensured property readiness for guests.