Sharon Toh Hwee Chee

Support the planning and execution of co-branded campaigns to enhance brand visibility and drive revenue growth. Cultivate and manage strong relationships with external partners, ensuring effective communication and shared objectives. Collaborate cross-functionally with creative, legal, product, and sales teams to deliver timely, aligned campaign assets. Track and evaluate campaign performance using KPIs, offering actionable insights for future improvements. Conduct market research to identify and pursue new partnership opportunities aligned with business goals.

Identify gaps and business opportunities to improve and better support digital business. Develop and manage relationships and SLAs with business partners and fulfillment centers. Act as the main stakeholder for digital operations and resolve day-to-day operational issues by identifying root causes and providing sustainable solutions. Oversee the company’s product portfolio on various marketplaces (uploading, detailing, returns, defect management, replenishment, and content updates). Coordinate and execute promotional campaigns, resolve customer queries, liaise with account managers and warehouse team, and manage analysis and performance reports across platforms.

Create image designs or conduct product photo shoots for e-commerce listings. Upload products to Lazada, Shopee, Qoo10, Carousell, and Amazon. Write SEO-optimized product descriptions and update corporate website using Magento. Manage online orders, including picking, packing, processing, and coordinating with warehouse and logistics partners. Provide customer support via phone and email while ensuring inventory accuracy.