Available to hire
I am Jayanta Kumar Pradhan, a ServiceNow Senior Consultant with over 11 years of experience, including 6+ years in ServiceNow development and 2+ years as a team lead. I specialize in ITSM, CMDB, Service Catalog, UI Policies, and scripting with Client Script, HTML, JavaScript, and CSS. I have hands-on design, development, and deployment experience on the ServiceNow platform, implementing ITSM processes, catalog items, workflows, and reporting.
I have led a Service Catalog team of 11 members for three years and managed in-house and client projects, delivering enhancements to production environments and providing ongoing applications support. I am motivated to contribute in challenging, creative environments with committed teams.
Skills
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Hindi
Advanced
Oriya
Advanced
Work Experience
Senior Consultant at Capgemini India
November 1, 2021 - PresentHands-on ServiceNow development and administration; ITSM, CMDB, reporting, configuration of foundation data; bug fixing; team lead for catalog team; responsible for project delivery and status reporting.
Software Engineer at Accenture Solutions Pvt Ltd
September 1, 2021 - September 9, 2025On-boarded for custom application development and catalog board; ServiceNow development including incident, catalog, workflows; mid server install; on-boarded via Adecco.
Software Developer at Jumarab Software Solution Pvt.Ltd
December 1, 2020 - September 9, 2025Catalog development, Azdo story management, workflows, team lead; working on development and support.
Software Developer at SNT Software Solution Pvt.Ltd
March 1, 2018 - September 9, 2025Working on User Admin, Incident, Change, Problem, Service Catalog; participated in development and support.
Lecturer at College of Engineering
December 1, 2014 - September 9, 2025Teaching C, C++, IWT, Embedded System; course development and coordination; examiner; website and software development.
Senior Consultant at Capgemini India
November 1, 2021 - PresentDevelopment, Implementation & Team Lead for ServiceNow ITSM, CMDB, Discovery, and catalog initiatives. Responsible for existing bug fixing, development, ServiceNow administration, system monitoring, reporting, and performance tuning. Led catalog item configurations, workflows, ACLs, SLAs, and notifications; created reports and dashboards; supported foundational data configuration and application enhancements.
Software Engineer at Capgemini India / Accenture Solutions Pvt Ltd (Project for Accenture)
September 1, 2021 - September 9, 2025Project 2: ServiceNow implementation for Accenture Solutions Pvt Ltd. Environment: ServiceNow, CMDB, Discovery, ITSM. Day-to-day administration, incident, catalog module configuration, workflow development, MID Server installations, and knowledge transfer. Delivered customizations, ACLs, UI Policies, and Business Rules; contributed to performance tuning and reporting.
Software Developer at Jumarab Software Solution Pvt. Ltd.
December 31, 2020 - September 9, 2025Catalog development, AzDO story management, and workflow development; led a small team on ServiceNow-related initiatives and contributed to process improvements across catalogs and stories.
Software Developer at SNT Software Solution Pvt. Ltd.
March 31, 2018 - September 9, 2025Worked on User Administration, Incident, Change, Problem, and Service Catalog modules; contributed to workflow design and catalog item configurations; supported ITSM processes.
Lecturer at College of Engineering
December 31, 2014 - September 9, 2025Teaching C, C++, IWT, and Embedded Systems to B.Tech students; contributed to curriculum delivery, assessments, and department activities; served as committee member and website/software developer.
Senior Consultant at Capgemini India
November 1, 2021 - PresentRole involved development, implementation and team leadership for ServiceNow ITSM, CMDB, and catalog items; responsible for bug fixing, ongoing administration, system monitoring, reporting, and enhancement of the ServiceNow footprint; performed performance tuning, configuration of foundation data, and creation of reports and dashboards; managed SLA and ACL configurations and ensured alignment with IT requirements.
ServiceNow Developer at Accenture Solutions Pvt Ltd
September 30, 2021 - September 9, 2025On-boarded for custom application development and catalog board; contributed to ServiceNow development and administration tasks for ITSM and catalog-related work.
Software Developer at Jumarab Software Solution Pvt.Ltd
December 31, 2020 - September 9, 2025Catalog development, AzDO story management, and workflow development; acted as team lead on various ServiceNow-related initiatives.
Software Developer at SNT Software Solution Pvt.Ltd
March 31, 2018 - September 9, 2025Worked on User Administration, Incident, Change, Problem, and Service Catalog; contributed to process improvements and module customizations.
Lecturer at College of Engineering
December 31, 2014 - September 9, 2025Taught C, C++, IWT, and Embedded Systems; committee member; developed websites and software; managed attendance and examination coordination.
Education
B.Tech in Computer Science & Engineering at College of Engineering Bhubaneswar, Bhubaneswar, Odisha, India
January 11, 2030 - January 1, 201010+2 Science (PCMB) at Derabish College, Derabish
January 11, 2030 - January 1, 200210th at Derabish High School, Derabish
January 11, 2030 - January 1, 2000B.Tech in Computer Science & Engineering at College of Engineering Bhubaneswar, Bijupattnaik University of Technology (BPUT), Odisha
January 11, 2030 - January 1, 201012th Grade (PCMB) at Derabish College, Derabish
January 11, 2030 - January 1, 200210th Grade at Derabish High School, Derabish
January 11, 2030 - January 1, 2000B.Tech in Computer Science & Engineering at College of Engineering Bhubaneswar, Bijupattnaik University of Technology (BPUT), Odisha
January 1, 2006 - January 1, 2010Higher Secondary (12th) in PCMB at Derabish College, Derabish
January 1, 2000 - January 1, 200210th Standard at Derabish High School, Derabish
January 11, 2030 - January 1, 2000Qualifications
CSA
January 11, 2030 - September 9, 2025CSA
January 11, 2030 - September 9, 2025CSA (ServiceNow Certified System Administrator)
January 11, 2030 - September 9, 2025Industry Experience
Software & Internet, Professional Services, Education, Other
Skills
See more
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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