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Hi, I’m Safeya. I’ve spent over seven years working in customer support, technical assistance, and project coordination with companies like Careem, IBM, Concentrix, and Diwan Bookstores. I’m very detail-oriented, good at following guidelines, and used to handling large amounts of information. Although this would be my first content research role, my language skills in English, Arabic, and French, along with my technical and analytical experience, make me confident I can pick it up quickly and do the work accurately. I think what sets me apart is how fast I adapt, communicate clearly, and make sure everything I work on is done thoroughly.…Hi, I’m Safeya. I’ve spent over seven years working in customer support, technical assistance, and project coordination with companies like Careem, IBM, Concentrix, and Diwan Bookstores. I’m very detail-oriented, good at following guidelines, and used to handling large amounts of information. Although this would be my first content research role, my language skills in English, Arabic, and French, along with my technical and analytical experience, make me confident I can pick it up quickly and do the work accurately. I think what sets me apart is how fast I adapt, communicate clearly, and make sure everything I work on is done thoroughly.

Safeya Kamel

Content Producer, Content Creator, Project Manager, +3

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Hi, I’m Safeya. I’ve spent over seven years working in customer support, technical assistance, and project coordination with companies like Careem, IBM, Concentrix, and Diwan Bookstores. I’m very detail-oriented, good at following guidelines, and used to handling large amounts of information. Although this would be my first content research role, my language skills in English, Arabic, and French, along with my technical and analytical experience, make me confident I can pick it up quickly and do the work accurately. I think what sets me apart is how fast I adapt, communicate clearly, and make sure everything I work on is done thoroughly.…Hi, I’m Safeya. I’ve spent over seven years working in customer support, technical assistance, and project coordination with companies like Careem, IBM, Concentrix, and Diwan Bookstores. I’m very detail-oriented, good at following guidelines, and used to handling large amounts of information. Although this would be my first content research role, my language skills in English, Arabic, and French, along with my technical and analytical experience, make me confident I can pick it up quickly and do the work accurately. I think what sets me apart is how fast I adapt, communicate clearly, and make sure everything I work on is done thoroughly.

Available to hire

Hi, I’m Safeya. I’ve spent over seven years working in customer support, technical assistance, and project coordination with companies like Careem, IBM, Concentrix, and Diwan Bookstores. I’m very detail-oriented, good at following guidelines, and used to handling large amounts of information. Although this would be my first content research role, my language skills in English, Arabic, and French, along with my technical and analytical experience, make me confident I can pick it up quickly and do the work accurately. I think what sets me apart is how fast I adapt, communicate clearly, and make sure everything I work on is done thoroughly.

Skills

Microsoft Office

Active Directory

Google Drive

Experience Level

Microsoft Office

Expert

Active Directory

Expert

Google Drive

Intermediate

Language

French

Fluent

English

Fluent

Work Experience

IT Support Specialist at Diwan

January 1, 2014 - December 31, 2019

Provided customers with IT support via desktop solutions, chat, emails, and calls. Assisted customers with account setup and application installations. Ensured optimal functionality between on-premise and cloud environments. Troubleshot emailing, applications, and Active Directory issues by asking targeted questions. Provided step-by-step guidance to resolve technical problems, followed up on queries, and escalated serious issues to IT developers. Documented error reports and monitored performance metrics. Relayed application functionality feedback from customers to IT developers.

Technical Support Specialist at IBM

January 1, 2019 - December 31, 2022

Worked with customers and employees to identify computer problems and advise on solutions. Logged and kept records of queries. Analyzed call logs to spot trends and underlying problems. Coordinated with field engineers to visit customers when issues were more serious. Followed instructions to set up systems or fix faults and diagnosed and solved software faults.

Customer Service Representative at Careem

January 1, 2017 - December 31, 2019

Informed clients by explaining procedures, answering questions, and providing information. Maintained communication by reporting problems. Anticipated problems and needs of customers. Validated team cases to report feedback to management. Handled escalations as a company representative. Provided accurate information using the right methods/tools. Managed large volumes of incoming calls and met team targets and call quotas.

Business Development / Outreach

January 1, 2016 - December 31, 2017

Supported the growth of the company’s publishing portfolio by expanding market presence and driving business opportunities. Built and maintained relationships with institutions, partners, and customers to enhance long-term engagement. Conducted research to identify potential markets, collaborations, and expansion opportunities. Coordinated with marketing and distribution teams to ensure effective execution of outreach initiatives and promotional activities. Promoted publications and projects through PR, customer engagement, and targeted sales support. Assisted in planning and implementing strategies to improve visibility, accessibility, and overall impact of products. Tracked performance of business development activities and reported insights to support strategic decision-making.

Contract Project at Concentrix

September 1, 2025 - November 30, 2025

Three-month project assignment with Concentrix.