Sajina Dangol Maharjan

Collaborated with clients to understand needs and provided tailored solutions. Demonstrated expertise in Genesys, Maestro, Citrix Workspace, and One Source platforms. Promoted and recommended new products and services to customers on outbound sales queues. Communicated effectively regarding account information, products, pricing, and promotions.

Spearheaded the development of comprehensive test plans aligned with project requirements and business objectives, resulting in a 15% increase in testing efficiency. Authored over 300 detailed test cases and scripts covering functional, performance, security, and usability testing, leading to a 20% reduction in post-release defects. Created and maintained a suite of 250+ automated test scripts using Selenium and Cypress, reducing test cycle time by 40% and increasing test repeatability. Managed a defect-tracking system, identifying and tracking an average of 50 defects per month with a 25% resolution-rate improvement. Conducted weekly regression tests to ensure new code changes did not impact existing functionality, achieving 0% regression defects. Led continuous improvement initiatives introducing 5 new tools and techniques. Fulfills Scrum Master role, guiding the team through 12 successful sprints.

Reviewed requirements, specifications, and technical documents; provided timely feedback within 4 days of sprint, improving project execution. Designed and executed over 100 automation scripts using Selenium, cutting manual testing time by 50%. Identified and documented an average of 200 bugs per quarter, streamlining the tracking process and decreasing bug resolution time by 20%. Performed rigorous regression testing post-bug resolution, maintaining a 99.5% success rate in preserving existing functionalities. Developed testing processes for 15+ new and existing products, tailoring approaches to meet diverse client needs. Investigated and resolved software anomalies, training users on solutions that increased software adoption. Maintained QA metrics, achieving a defect density 20% below the industry standard and simplifying open defect counts by 50%.