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I’m an adaptable and detail‑oriented freelancer with solid work‑from‑home experience and a proven ability to learn new tools quickly. I excel in organized, independent work environments and bring strong communication, time‑management, and problem‑solving skills to every project. Whether it’s data entry, online research, customer support, or task‑based operations, I pick up new systems fast and deliver accurate, reliable results.…I’m an adaptable and detail‑oriented freelancer with solid work‑from‑home experience and a proven ability to learn new tools quickly. I excel in organized, independent work environments and bring strong communication, time‑management, and problem‑solving skills to every project. Whether it’s data entry, online research, customer support, or task‑based operations, I pick up new systems fast and deliver accurate, reliable results.

Samantha Smull

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I’m an adaptable and detail‑oriented freelancer with solid work‑from‑home experience and a proven ability to learn new tools quickly. I excel in organized, independent work environments and bring strong communication, time‑management, and problem‑solving skills to every project. Whether it’s data entry, online research, customer support, or task‑based operations, I pick up new systems fast and deliver accurate, reliable results.…I’m an adaptable and detail‑oriented freelancer with solid work‑from‑home experience and a proven ability to learn new tools quickly. I excel in organized, independent work environments and bring strong communication, time‑management, and problem‑solving skills to every project. Whether it’s data entry, online research, customer support, or task‑based operations, I pick up new systems fast and deliver accurate, reliable results.

Available to hire

I’m an adaptable and detail‑oriented freelancer with solid work‑from‑home experience and a proven ability to learn new tools quickly. I excel in organized, independent work environments and bring strong communication, time‑management, and problem‑solving skills to every project. Whether it’s data entry, online research, customer support, or task‑based operations, I pick up new systems fast and deliver accurate, reliable results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Work Experience

Senior Compliance Analyst & Consumer Affairs at UnitedHealthcare (UHC)

November 1, 2024 - Present

Investigated and resolved consumer complaints submitted through regulatory bodies, internal escalations, and executive channels. Ensured responses met state and federal regulatory requirements and contractual obligations. Drafted clear, professional written responses for regulators, members, and internal leadership. Maintained accurate documentation in compliance systems while meeting strict turnaround timelines. Supported audits, internal reviews, and quality assurance initiatives.

Customer Service Representative at UnitedHealthcare (UHC)

June 1, 2022 - November 1, 2024

Delivered high-quality customer service via phone correspondence. Resolved complex member issues while maintaining empathy, professionalism, and accuracy. Documented interactions thoroughly to support compliance and follow-up actions. Met or exceeded service level agreements (SLAs) and quality benchmarks. Deescalated concerns and ensured customer satisfaction while following policy standards.