SAMIPYA GHIMIRE

Lead and develop an AI-powered Support Agent platform using React, Vue.js, Node.js, JavaScript, MongoDB/SQL, and REST APIs. Build support workflows that analyze alarms, application data, and system health to assist production incident investigation and resolution. Create automated recovery workflows and post-recovery validation to confirm corrective actions worked. Integrate OpenAI and AI-assisted development tools to improve incident analysis, debugging, automation, and customer support communication. Operate applications in Docker and Kubernetes environments, troubleshoot issues across application/API/container layers, and collaborate on root-cause analysis and production debugging. Use Claude and other AI tools to implement, refactor, and solve problems while validating changes through testing and production analysis.

Provided technical support and troubleshooting for production SSAI and video streaming systems. Investigated incidents using logs, alarms, APIs, and system behavior; performed root-cause analysis and defect resolution. Conducted functional, regression, API, and end-to-end testing using Playwright and Postman. Performed performance and load testing with JMeter. Troubleshot HLS streaming/playback, manifest, and ad insertion issues. Reproduced customer issues, collaborated with development teams to resolve defects, managed bugs and incidents in Jira, and documented troubleshooting solutions.