I am a results-driven and service-oriented professional with a strong background in customer relations, telemarketing, and sales support. Over the years, I’ve developed excellent communication and problem-solving skills, allowing me to build strong client relationships and consistently meet performance targets. I’m passionate about delivering value through every interaction, contributing to team success, and continuously growing in dynamic, customer-focused environments.

Israel Samuel Nmandi

I am a results-driven and service-oriented professional with a strong background in customer relations, telemarketing, and sales support. Over the years, I’ve developed excellent communication and problem-solving skills, allowing me to build strong client relationships and consistently meet performance targets. I’m passionate about delivering value through every interaction, contributing to team success, and continuously growing in dynamic, customer-focused environments.

Available to hire

I am a results-driven and service-oriented professional with a strong background in customer relations, telemarketing, and sales support. Over the years, I’ve developed excellent communication and problem-solving skills, allowing me to build strong client relationships and consistently meet performance targets. I’m passionate about delivering value through every interaction, contributing to team success, and continuously growing in dynamic, customer-focused environments.

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Language

English
Fluent
Igbo
Intermediate

Work Experience

Freelance, Remote at Self-Employed
June 1, 2023 - October 28, 2025
Provided customer support over various channels, resolving inquiries and improving processes.
Remote Sales Agent at Betty Bongo Nigeria
April 1, 2022 - April 1, 2022
Supported and managed product inquiries, optimizing sales processes.
Customer Care Services at MTN Nigeria Limited
December 1, 2019 - December 1, 2019
Handled customer inquiries via different channels, ensuring accurate information and follow-up.

Education

Bachelor's Degree at Michael Okpara University of Agriculture Umudike
January 1, 2011 - January 1, 2015

Qualifications

Customer Relationship Management (CRM)
January 11, 2030 - October 28, 2025
Hospitality Management Certification
January 11, 2030 - October 28, 2025
Project Management Certification
January 11, 2030 - January 1, 2021

Industry Experience

Gaming, Telecommunications, Professional Services