Available to hire
I’m ER. Sanjeev Upadhyay, a management-and-technology leader based in Kathmandu, passionate about turning complex technical ideas into reliable products and measurable business outcomes. I thrive in fast-paced environments where strategy, execution, and continuous improvement come together—whether it’s defining technology roadmaps, improving system architecture, or helping teams deliver secure and scalable solutions.
My career spans chief technology leadership, product ownership in identity and access management, and operations management across cybersecurity and fintech-related domains. I enjoy calculative quantitative and qualitative analysis, staying close to stakeholders and end users, and translating goals into clear priorities for engineering teams—while keeping an emphasis on security, compliance, performance, and vendor partnerships.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Chief Technology Officer at SPARK GROUP (Fleet Management Company)
September 1, 2024 - January 31, 2026Define and implement the company’s long-term technology roadmap. Lead design, development, and deployment of software/platforms, ensuring robust, secure, and scalable system architecture. Identify and integrate emerging technologies to drive competitive advantage. Recruit, mentor, and manage engineering/IT teams, while allocating technology budgets and resources effectively. Oversee cybersecurity and compliance (data security, privacy, regulatory requirements), collaborate with executives/operations/product teams to align technology with business goals, manage vendors and outsourcing partners, and monitor system performance, reliability, and efficiency. Additionally, support branding and promotional enhancements using market-oriented approaches and current trends.
Product Owner at Beyond ID Inc. (Identity & Access Management for Digital Security)
September 1, 2022 - July 31, 2024Work with prospective users and clients to understand needs and translate them into product requirements. Own and drive the product vision and roadmap, maintaining alignment with delivery timelines. Act as the bridge between business stakeholders, customers, and technical teams for IAM initiatives. Own and prioritize the product backlog based on security, compliance, and business goals; write user stories, acceptance criteria, and workflows for IAM solutions. Collaborate with engineers, UX designers, and security experts to deliver secure IAM capabilities aligned with industry expectations such as Zero Trust, MFA, SSO, and Privileged Access Management. Continuously evaluate product performance, gather feedback, and drive enhancements through Scrum meetings and sprints.
Project Manager at Beyond ID
January 5, 2022 - December 29, 2022Chief Operating Officer at Eminence Ways (The Cyber Security Company)
January 1, 2021 - August 31, 2022Manage day-to-day operations, including financial administration, HR, and business activities in line with board decisions and the business plan. Lead high-level decisions on policies, procedures, and strategies; develop corporate culture aligned with company vision and support talent hiring, training, and development. Monitor revenue performance reports using Nepal Financial Reporting Standards (NFRS), coordinate with accounts and auditors, and prepare justified budgets for departmental expenses against annual sales targets. Ensure legal and regulatory compliance, contribute to business development for annual sales targets, set KPI standards to address problems and opportunities, and participate in branding/promotional activities for company growth. Oversee daily operations and execution of organizational plans.
ICT Consultant at Service Industry (Consulting Various Organizations)
September 1, 2018 - December 31, 2020Assess business needs and recommend suitable technology solutions to improve efficiency and service delivery. Design and implement ICT systems aligned with organization-specific requirements. Integrate tools for automation, CRM, billing, and customer support; enhance data security and ensure regulatory compliance. Provide staff training for effective technology adoption, optimize workflows via digital transformation, and advise on emerging technologies to maintain competitiveness.
IT Engineer at Nepal Reinsurance Company
June 1, 2016 - December 31, 2018Assist in planning and deploying new IT infrastructure projects and implement/deploy reinsurance application systems. Install, configure, and maintain hardware, software, and network systems. Monitor and troubleshoot system performance, network connectivity, and security issues; perform regular backups and support disaster recovery readiness. Manage user accounts and access permissions, maintain IT asset inventory, and provide technical support to staff. Implement and maintain cybersecurity measures and policies; coordinate with vendors for procurement, maintenance, and upgrades. Document IT processes, configurations, and incident reports.
IT Manager at Radisson Hotel Blue (Carlson Rezidor Hospitality Group)
January 1, 2015 - January 1, 2016Manage and maintain internet/intranet networks and configure firewall routers (Fortigate, Juniper, Sophos, Cisco). Handle Active Directory and DNS server administration. Support ORACLE OPERA PMS and related systems including inventory management and point-of-sale operations, contributing to hotel IT service reliability and day-to-day operational support.
Head of Electronic Payment Services at National Payment Network (former Manakamana - Yeti Development Bank)
August 1, 2010 - January 1, 2015Handle the online payment services division including mobile banking and e-banking. Work with core banking software PUMORI IV in centralized database management systems. Manage Nostro/Vostro banking transactions and participate in Visa/MasterCard settlement processes to support secure, accurate electronic payment operations.
IT Support Executive at Sanima Bank (former Sanima Bikas Bank)
October 1, 2009 - August 31, 2010Provide technical assistance for hardware, software, and networking issues to branch staff. Install, configure, and maintain banking applications and core banking systems; monitor system performance and ensure uptime. Troubleshoot ATM, POS, and digital banking issues; coordinate with vendors for equipment repair/replacement. Ensure data backup, security, and compliance with bank IT policies; support user account creation and access control; maintain IT asset inventory and documentation. Support branch expansions and relocations and provide training on IT tools and security best practices.
System & Network Engineer at NetFinity
May 1, 2006 - July 31, 2007Work with TCP/IP, LAN/WAN networking, and IP routing. Configure routers and network security devices (firewalls/switches) and support secure network operations across Windows and Linux environments. Install and maintain network security infrastructure and related systems.
Technical Support Executive at Hutchison Essar - Vodafone
April 1, 2002 - July 31, 2004Troubleshoot telecom network, connectivity, and service issues. Assist customers with VoIP, broadband, mobile, and leased-line queries. Monitor network performance and escalate faults when needed. Configure and maintain telecom equipment (routers, switches, PBX, modems). Provide step-by-step technical guidance via calls/chats/emails, maintain support logs in CRM, coordinate with field engineers for onsite resolution, and ensure compliance with telecom service standards and SLAs. Update customers on outages, upgrades, or scheduled maintenance.
Education
Bachelor of Science in Information Technology at Sikkim Manipal University
June 2, 2000 - September 8, 2004Masters in Business Studies at Tribhuvan University
September 8, 2008 - September 8, 2010ICT Engineer (Registered “A Class”) at Nepal Engineering Council
January 1, 2015 - September 17, 2026MBA at Tribhuvan University - Nepal
January 1, 2010 - September 17, 2026Bachelor of Science in Information Technology at Manipal University
January 1, 2004 - September 17, 2026Qualifications
IT Engineer
September 8, 2016 - September 8, 2024Okta Certified Professional
January 11, 2030 - September 17, 2026Microsoft Certified Professional (M.C.P.)
January 11, 2030 - September 17, 2026CCNSP (Cyberoam Certified Network Security Professional)
January 11, 2030 - September 17, 2026D.I.T. (Diploma in Information Technology)
January 11, 2030 - September 17, 2026Connect and Protect: Networks and Network Security (Google)
January 11, 2030 - September 17, 2026Play It Safe: Manage Security Risks (and SEO with Squarespace)
January 11, 2030 - September 17, 2026Creative Content Creation (Artificial Intelligence)
January 11, 2030 - September 17, 2026SEO with Jasper AI
January 11, 2030 - September 17, 2026Training & Skill Development by Mid Journey Artificial Intelligence
January 11, 2030 - September 17, 2026Artificial Intelligence ChatGPT Certification
January 11, 2030 - September 17, 2026Introduction to Critical Infrastructure Protection
January 11, 2030 - September 17, 2026DALL-E (OpenAI) Certification
January 11, 2030 - September 17, 2026Cyber Security Certified (Great Learning)
January 11, 2030 - September 17, 2026Installation & Maintenance of Microsoft Exchange Server 2010
January 11, 2030 - September 17, 2026Digital Hygiene - Certification of Trainer
February 1, 2023 - September 17, 2026Industry Experience
Telecommunications, Financial Services, Computers & Electronics, Professional Services, Software & Internet, Wholesale & Distribution, Education, Travel & Hospitality, Government, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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