I’m a Tourism graduate with a Master’s in Hotel Management, and I’ve built hands-on experience promoting and serving customers at events and at Madrid-Barajas Airport. I enjoy engaging with people and helping brands shine. I’m excited to keep learning and to reach my goal of becoming a Hotel Director. I also have a driving license and my own vehicle, which helps me be flexible and ready to take on new challenges.

Sara Lorenzo Palma

I’m a Tourism graduate with a Master’s in Hotel Management, and I’ve built hands-on experience promoting and serving customers at events and at Madrid-Barajas Airport. I enjoy engaging with people and helping brands shine. I’m excited to keep learning and to reach my goal of becoming a Hotel Director. I also have a driving license and my own vehicle, which helps me be flexible and ready to take on new challenges.

Available to hire

I’m a Tourism graduate with a Master’s in Hotel Management, and I’ve built hands-on experience promoting and serving customers at events and at Madrid-Barajas Airport. I enjoy engaging with people and helping brands shine.

I’m excited to keep learning and to reach my goal of becoming a Hotel Director. I also have a driving license and my own vehicle, which helps me be flexible and ready to take on new challenges.

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Language

Spanish; Castilian
Fluent
English
Advanced
German
Intermediate

Work Experience

Promoter at PUIG (Aeroporto Adolfo Suárez Madrid-Barajas)
January 1, 2018 - January 1, 2025
Promoted and sold high-end products, providing personalized service and detailed advice to customers. Managed stock, replenishment from warehouse to point of sale, and ensured stands were clean and well-maintained.
Promoter at Trade Promotion & Vending S.L.
January 1, 2024 - December 31, 2024
Promoted gourmet products. Managed and replenished inventory at the stand; supported customer loyalty and brand positioning.
Hotel Receptionist Intern at Hotel Madrid Plaza España (affiliated with Meliá)
January 1, 2023 - December 31, 2023
Supported hotel reception: checked in/check-out, managed reservations and special requests, resolved incidents and coordinated internal services; organized documentation and invoices, supervised luggage storage.

Education

Máster en Dirección y Gestión Hotelera at Universidad Complutense de Madrid
January 1, 2024 - January 1, 2025
Grado en Turismo at Universidad Complutense de Madrid
January 1, 2019 - January 1, 2024
Erasmus program in Tourism at Hochschule München
January 1, 2021 - January 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Retail, Media & Entertainment, Professional Services, Education