I am a customer-focused live chat support professional with a track record of real-time communication, customer assistance, and problem solving. My background in hospitality and service environments has trained me to manage multiple conversations, stay calm under pressure, and maintain a professional tone while helping customers find fast, effective solutions. I am fluent in English and Armenian, with additional Ukrainian and Russian skills, and I regularly use AI tools like ChatGPT Plus to speed up responses and improve accuracy in written support. I thrive in remote, fast-paced teams and enjoy turning challenges into positive outcomes for customers.

Sasun Baghdasaryan

I am a customer-focused live chat support professional with a track record of real-time communication, customer assistance, and problem solving. My background in hospitality and service environments has trained me to manage multiple conversations, stay calm under pressure, and maintain a professional tone while helping customers find fast, effective solutions. I am fluent in English and Armenian, with additional Ukrainian and Russian skills, and I regularly use AI tools like ChatGPT Plus to speed up responses and improve accuracy in written support. I thrive in remote, fast-paced teams and enjoy turning challenges into positive outcomes for customers.

Available to hire

I am a customer-focused live chat support professional with a track record of real-time communication, customer assistance, and problem solving. My background in hospitality and service environments has trained me to manage multiple conversations, stay calm under pressure, and maintain a professional tone while helping customers find fast, effective solutions.

I am fluent in English and Armenian, with additional Ukrainian and Russian skills, and I regularly use AI tools like ChatGPT Plus to speed up responses and improve accuracy in written support. I thrive in remote, fast-paced teams and enjoy turning challenges into positive outcomes for customers.

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Experience Level

Expert
Intermediate
Intermediate

Language

English
Fluent
Armenian
Fluent
Ukrainian
Fluent
Russian
Advanced

Work Experience

Live Chat Support (Freelance / Remote) at Digital Platforms
January 1, 2025 - March 1, 2025
Real-time text-based customer support; managed multiple chats with accuracy and professionalism; AI-assisted responses using ChatGPT Plus; issue escalation and documentation.
Waiter / Customer Service Associate at Mirzoyan Library & Café
August 1, 2024 - April 1, 2025
International customer service, complaint handling and guest communication, staff training and teamwork.

Education

High School Diploma in Education Psychology at High School of ASPU, Yerevan
January 1, 2021 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Travel & Hospitality, Professional Services