Hello, I’m OYEYIOLA IFEOLUWA OLAYEMI, a customer-centric and results-driven professional with hands-on experience in client onboarding, POS support, and CRM-based relationship management within fintech and digital service environments. I excel at enhancing customer journeys, resolving service-related issues efficiently, and translating client feedback into actionable improvements. I’m known for clear communication, attention to detail, and a strategic mindset—strengthened by my passion for chess, which sharpens my analytical thinking and leadership.
My experience spans roles such as Operations Officer at Hydrogen Payment Services (subsidiary of Access Corporation), where I served as the primary point of contact for merchants and clients, managed post-onboarding support, and collaborated with cross-functional teams to implement service improvements. I’ve also delivered customer support at Jumia and performed data verification at Redwire Consultant Company, using tools like Jira, Medusa, Zendesk, Power BI, and SQL to drive efficiency and measurable improvements.
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