Hello, I’m OYEYIOLA IFEOLUWA OLAYEMI, a customer-centric and results-driven professional with hands-on experience in client onboarding, POS support, and CRM-based relationship management within fintech and digital service environments. I excel at enhancing customer journeys, resolving service-related issues efficiently, and translating client feedback into actionable improvements. I’m known for clear communication, attention to detail, and a strategic mindset—strengthened by my passion for chess, which sharpens my analytical thinking and leadership. My experience spans roles such as Operations Officer at Hydrogen Payment Services (subsidiary of Access Corporation), where I served as the primary point of contact for merchants and clients, managed post-onboarding support, and collaborated with cross-functional teams to implement service improvements. I’ve also delivered customer support at Jumia and performed data verification at Redwire Consultant Company, using tools like Jira, Medusa, Zendesk, Power BI, and SQL to drive efficiency and measurable improvements.

OYEYIOLA IFEOLUWA OLAYEMI

Hello, I’m OYEYIOLA IFEOLUWA OLAYEMI, a customer-centric and results-driven professional with hands-on experience in client onboarding, POS support, and CRM-based relationship management within fintech and digital service environments. I excel at enhancing customer journeys, resolving service-related issues efficiently, and translating client feedback into actionable improvements. I’m known for clear communication, attention to detail, and a strategic mindset—strengthened by my passion for chess, which sharpens my analytical thinking and leadership. My experience spans roles such as Operations Officer at Hydrogen Payment Services (subsidiary of Access Corporation), where I served as the primary point of contact for merchants and clients, managed post-onboarding support, and collaborated with cross-functional teams to implement service improvements. I’ve also delivered customer support at Jumia and performed data verification at Redwire Consultant Company, using tools like Jira, Medusa, Zendesk, Power BI, and SQL to drive efficiency and measurable improvements.

Available to hire

Hello, I’m OYEYIOLA IFEOLUWA OLAYEMI, a customer-centric and results-driven professional with hands-on experience in client onboarding, POS support, and CRM-based relationship management within fintech and digital service environments. I excel at enhancing customer journeys, resolving service-related issues efficiently, and translating client feedback into actionable improvements. I’m known for clear communication, attention to detail, and a strategic mindset—strengthened by my passion for chess, which sharpens my analytical thinking and leadership.

My experience spans roles such as Operations Officer at Hydrogen Payment Services (subsidiary of Access Corporation), where I served as the primary point of contact for merchants and clients, managed post-onboarding support, and collaborated with cross-functional teams to implement service improvements. I’ve also delivered customer support at Jumia and performed data verification at Redwire Consultant Company, using tools like Jira, Medusa, Zendesk, Power BI, and SQL to drive efficiency and measurable improvements.

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Language

English
Fluent

Work Experience

Operations Officer at Hydrogen Payment Services Company Limited (Subsidiary of Access Corporation)
June 1, 2025 - September 8, 2025
Primary point of contact for merchants and clients, ensuring a seamless customer journey from onboarding to issue resolution. Managed post-onboarding support including POS deployment, transaction monitoring, and complaint escalation. Used CRM and service platforms (Jira, Slack, Medusa, Power BI, Zeus) to track interactions, resolve issues, and generate service insights. Identified customer pain points and collaborated with Sales, Product, and IT to implement service improvements and digital support solutions. Provided timely updates on resolution timelines, settlement concerns, chargebacks, and terminal replacements. Conducted routine service reviews and collected feedback to inform strategic enhancements to the customer experience.
Customer Service Agent at Jumia
December 1, 2022 - September 8, 2025
Provided customer support for online shopping and payments, resolving order inquiries, refunds, and escalations. Used Salesforce Service Cloud to manage interactions and improve support efficiency. Maintained detailed records of customer communications for seamless follow-up and resolution.
Data Verification Officer at Redwire Consultant Company
August 1, 2021 - September 8, 2025
Verified and ensured the accuracy of large datasets using Microsoft Excel, Google Sheets, and SQL. Conducted data cleansing and validation to maintain high data integrity. Used Power BI for data visualization and reporting of verification results. Collaborated with teams to improve data processing efficiency and workflow automation.

Education

B.Sc English and Literature at University of Benin
January 11, 2030 - January 1, 2019

Qualifications

Customer Experience (CX) for Business Success – HP Life
January 1, 2025 - September 8, 2025
IT for Business Success (Operations) - HP Life
January 1, 2025 - September 8, 2025
Customer Relationship Management (CRM) - HP Life
January 1, 2025 - September 8, 2025
Certified Virtual Assistant (VA) - ALX Africa
January 1, 2025 - September 8, 2025
Certified Fintech Expert (CFTE) - Blockchain 101
January 1, 2024 - September 8, 2025
National Youth Service Corps (NYSC)
January 1, 2022 - September 8, 2025
Desktop Publishing
January 1, 2013 - September 8, 2025

Industry Experience

Financial Services, Software & Internet, Professional Services, Retail, Other, Education, Media & Entertainment