Scarlet Atherton

Delivered exceptional, personalized customer service to a high-end clientele, creating elevated shopping experiences aligned with ELTE MKT's luxury brand standards. Consistently met and exceeded monthly sales targets by leveraging in-depth product knowledge and understanding of design trends in luxury furniture and home décor. Built and maintained long-term relationships with interior designers, decorators, and high-net-worth clients through professional consultation and attentive service. Guided clients through the entire sales cycle—from discovery to delivery—ensuring satisfaction and encouraging repeat business. Collaborated closely with the design team to curate tailored furniture and décor solutions based on clients’ aesthetic, functional, and spatial needs. Maintained expert-level knowledge of inventory, materials, finishes, and custom-order capabilities to offer informed recommendations.

Delivered exceptional, personalized customer service to a high-end clientele aligned with ELTE MKT's luxury brand standards. Met and exceeded monthly sales targets leveraging in-depth product knowledge and design trends in luxury furniture and home décor. Built and maintained long-term relationships with interior designers, decorators, and high-net-worth clients through professional consultation and attentive service. Guided clients through the entire sales cycle ensuring satisfaction and encouraging repeat business. Collaborated with the design team to curate tailored furniture and décor solutions based on clients’ needs. Maintained expert-level knowledge of inventory, materials, finishes, and custom-order capabilities to offer informed recommendations.

Led a high-performing team of sales associates, fostering excellence in customer service and achieving consistent sales targets. Cultivated and maintained relationships with high-net-worth clients, driving client retention and enhancing brand loyalty. Collaborated and executed store events, promotions, and new collection launches to drive brand awareness and engagement. Upheld Burberry's brand values, ensuring customer interactions reflected prestige and luxury. Delivered personalized styling advice maintaining deep product knowledge. Handled high-value transactions professionally and utilized CRM tools for client outreach and upselling.