Shift Lead at Le Pain Quotidien

Provided exceptional customer service in a family-focused retail setting near Hunter College. Trained and motivated a team to maximize business opportunities; managed shipping & receiving and general inventory; handled shipments of online orders and customer service; oversaw money handling including sales, returns, and bank deposits; implemented store health programs and maintained security and policy standards.

Barista/Café Supervisor at Barnes and Noble

Delivered exceptional customer service to students, families, faculty and guests on a busy college campus. Trained and motivated a team to reach full potential and maximize opportunities. Managed shipping & receiving and general inventory for the bookstore and café, including e-commerce shipments, regular inventory counts, and bi-weekly orders. Handled money management, deposits, and maintained store security and policy adherence.