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I am a detail-oriented administrative and project support professional with a strong background in collections, logistics, project coordination, and customer service. I have over 6 years of experience in fast-paced, international environments and am adept at supporting project development, implementation, and closure using ERP systems and CRM platforms such as SAP and Salesforce. I thrive in cross-functional teams and excel at turning complex data into actionable insights. I am passionate about design and process optimization, with a focus on delivering accurate results and helping teams succeed. I enjoy streamlining workflows, maintaining meticulous documentation, and ensuring compliance with safety and quality standards while keeping client satisfaction at the forefront.…I am a detail-oriented administrative and project support professional with a strong background in collections, logistics, project coordination, and customer service. I have over 6 years of experience in fast-paced, international environments and am adept at supporting project development, implementation, and closure using ERP systems and CRM platforms such as SAP and Salesforce. I thrive in cross-functional teams and excel at turning complex data into actionable insights. I am passionate about design and process optimization, with a focus on delivering accurate results and helping teams succeed. I enjoy streamlining workflows, maintaining meticulous documentation, and ensuring compliance with safety and quality standards while keeping client satisfaction at the forefront.

Sebastian Mora

Designer, 3D Designer, Graphic Designer, +3

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I am a detail-oriented administrative and project support professional with a strong background in collections, logistics, project coordination, and customer service. I have over 6 years of experience in fast-paced, international environments and am adept at supporting project development, implementation, and closure using ERP systems and CRM platforms such as SAP and Salesforce. I thrive in cross-functional teams and excel at turning complex data into actionable insights. I am passionate about design and process optimization, with a focus on delivering accurate results and helping teams succeed. I enjoy streamlining workflows, maintaining meticulous documentation, and ensuring compliance with safety and quality standards while keeping client satisfaction at the forefront.…I am a detail-oriented administrative and project support professional with a strong background in collections, logistics, project coordination, and customer service. I have over 6 years of experience in fast-paced, international environments and am adept at supporting project development, implementation, and closure using ERP systems and CRM platforms such as SAP and Salesforce. I thrive in cross-functional teams and excel at turning complex data into actionable insights. I am passionate about design and process optimization, with a focus on delivering accurate results and helping teams succeed. I enjoy streamlining workflows, maintaining meticulous documentation, and ensuring compliance with safety and quality standards while keeping client satisfaction at the forefront.

Available to hire

I am a detail-oriented administrative and project support professional with a strong background in collections, logistics, project coordination, and customer service. I have over 6 years of experience in fast-paced, international environments and am adept at supporting project development, implementation, and closure using ERP systems and CRM platforms such as SAP and Salesforce. I thrive in cross-functional teams and excel at turning complex data into actionable insights.

I am passionate about design and process optimization, with a focus on delivering accurate results and helping teams succeed. I enjoy streamlining workflows, maintaining meticulous documentation, and ensuring compliance with safety and quality standards while keeping client satisfaction at the forefront.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

French

Intermediate

Spanish; Castilian

Fluent

Work Experience

Architectural Drafter at MAKET AI

September 1, 2025 - September 1, 2025

Designed and standardized over 200 apartment and office layout templates integrated into the company’s AI design platform. Streamlined drafting workflows by introducing standardized CAD layers, blocks, and naming conventions, reducing design time per project by 30%. Created and presented multiple architectural layout options with detailed 2D and 3D drawings — floor plans, elevations, and visual renderings — for internal evaluation and approval. Developed details and layouts that optimize customer flow and maximize merchandising opportunities. Created detailed construction documents ready for Architectural stamps. Ensured all designs comply with safety, accessibility, and local building standards.

Collection Analyst at IATA - Enhancement & Financing Services

December 1, 2023 - December 1, 2023

Managed a portfolio of 200+ client accounts ($10K-$18M), guiding overdue collections and initiating effective recovery strategies. Reduced outstanding balances by 50% through PO and payment history analysis and proactive collection of overdue amounts. Performed and monitored collection analysis for over 100 AR cases across multiple aeronautical sectors. Streamlined operations across SAP and Salesforce to manage 200+ accounts with finance. Investigated outstanding or partial payments, negotiated payment plans, and ensured timely follow-up with airline clients. Conducted regular account maintenance and submitted monthly AR reports to the AR Manager.

Purchasing Officer / Logistics Coordinator at Pictorem

June 1, 2021 - June 1, 2021

Prepared 500+ bulk orders weekly for major printing companies, coordinating shipments and communicating with warehouses. Purchased 100+ raw materials and office supplies, tracked inventory, and negotiated with vendors. Supervised stocking of 300+ supplies and equipment to support production needs. Managed recurring procurement planning and inventory levels.

Direct Sales Accounts Specialist at IATA - Customer and Business Services

April 1, 2020 - April 1, 2020

Responded to 100+ daily communications including calls, emails, and chats related to renewals, contract closings, and sales verifications. Generated 50+ internal CRM reports and supported client-related tasks in the Global Customer Service Center.

Logistics Coordinator at Papillon International

July 1, 2019 - July 1, 2019

Prepared orders for major clients, arranged routing and shipments, and notified warehouses with shipment details. Managed end-to-end order cycles, coordinated with warehouse and production, and tracked costs, timelines, and productivity.

Shipping / Receiving EDI Assistant Coordinator at DEX Clothing

August 1, 2018 - August 1, 2018

Routed orders for major clothing resellers, prepared shipments via client portals, and handled related shipping documentation. Assisted with annual inventory and leveraged warehouse systems to locate stock. Resolved shipping and customer issues to improve dispatch efficiency.