Instructional Designer Co-op at Dematic

Created an interactive multimedia certification course in Brightspace for Dematic engineers covering automatic cable routing and new features added to Dematic’s material handling software, enabling engineers to easily integrate these features into their workflow. Collaborated with subject matter experts to ensure information accuracy. Organized and led meetings to understand engineering end users' needs. Led instructional seminar on the importance of specific audiences in technical writing for the Product and Information Training team as part of the Back 2 Basics initiative.

Technical Writer Co-op at Magnet Forensics

Single-handedly revised product user guide in MadCap Flare across multiple data updates by documenting and organizing new features, ensuring ease of use and comprehension for the end user. Produced 20+ detailed and accessible Knowledge Base Articles, supporting both customers and internal employees. Wrote and edited 120+ Premium Support Notes for quarterly releases, describing issues faced by premium customers and their relevant solutions, ensuring premium customer satisfaction.

Communications and Engagement Specialist at WSIB Innovation Lab

Implemented new co-op Orientation Handbook navigation system in Dropbox Paper and streamlined organizational style to improve readability. Researched and compiled twelve customer relationship management software systems into a Miro Board and produced detailed pros and cons for the top three, informing strong CRM recommendations. Collaborated to design and create a modular keynote presentation explaining the WSIB Innovation Lab’s mission, process, tools, and lab aspects to stakeholders, with content adaptable to audience and deliverables. Documented project progress in clear records to help future co-ops. Organized all-team socials and inclusion discussions to strengthen team cohesion.

Marketing Associate at Competent Boards

Created, edited, and reviewed transcripts of company media, including interviews, keynotes, and podcast appearances. Streamlined copywriting time by developing an Excel-based content categorization system for easy retrieval. Increased social media follower count by 40.5% through data-driven engagement. Designed digital graphics in Canva for marketing use (posts, short videos, newsletter logo). Managed distribution of social media newsletter through copy review, proofreading, content formatting, graphic placement, and publication.