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I’m Serena Rae Hall, a remote professional with 5+ years of experience centering communication and coordination around meaningful causes. My background spans nonprofit coordination, higher education, and CRM administration, giving me a unique edge in mobilizing communities. I leverage tools like Salesforce, Zendesk, and strategic marketing suites to streamline donor outreach, resolve stakeholder challenges, and amplify program visibility. I excel in fast-paced environments where clear, mission-driven storytelling and structured organization turn public enthusiasm into tangible community support.…I’m Serena Rae Hall, a remote professional with 5+ years of experience centering communication and coordination around meaningful causes. My background spans nonprofit coordination, higher education, and CRM administration, giving me a unique edge in mobilizing communities. I leverage tools like Salesforce, Zendesk, and strategic marketing suites to streamline donor outreach, resolve stakeholder challenges, and amplify program visibility. I excel in fast-paced environments where clear, mission-driven storytelling and structured organization turn public enthusiasm into tangible community support.

Serena Rae Hall

Content Creator, Project Manager, Graphic Designer, +2

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I’m Serena Rae Hall, a remote professional with 5+ years of experience centering communication and coordination around meaningful causes. My background spans nonprofit coordination, higher education, and CRM administration, giving me a unique edge in mobilizing communities. I leverage tools like Salesforce, Zendesk, and strategic marketing suites to streamline donor outreach, resolve stakeholder challenges, and amplify program visibility. I excel in fast-paced environments where clear, mission-driven storytelling and structured organization turn public enthusiasm into tangible community support.…I’m Serena Rae Hall, a remote professional with 5+ years of experience centering communication and coordination around meaningful causes. My background spans nonprofit coordination, higher education, and CRM administration, giving me a unique edge in mobilizing communities. I leverage tools like Salesforce, Zendesk, and strategic marketing suites to streamline donor outreach, resolve stakeholder challenges, and amplify program visibility. I excel in fast-paced environments where clear, mission-driven storytelling and structured organization turn public enthusiasm into tangible community support.

Available to hire

I’m Serena Rae Hall, a remote professional with 5+ years of experience centering communication and coordination around meaningful causes. My background spans nonprofit coordination, higher education, and CRM administration, giving me a unique edge in mobilizing communities. I leverage tools like Salesforce, Zendesk, and strategic marketing suites to streamline donor outreach, resolve stakeholder challenges, and amplify program visibility. I excel in fast-paced environments where clear, mission-driven storytelling and structured organization turn public enthusiasm into tangible community support.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Spanish; Castilian

Intermediate

Work Experience

Project Coordinator at Four Corners Group

August 1, 2022 - December 1, 2023

Drove cross-functional project initiatives from concept to on-time delivery, aligning remote teams around milestones and clear deliverables. Produced promotional materials using Canva and Adobe Creative Suite to elevate program visibility and drive audience growth. Managed social media scheduling and community engagement through Hootsuite. Processed bi-weekly employee timesheets and supported payroll preparation.

Social Media Consultant at Haven of Hope International

October 1, 2022 - December 1, 2022

Conceptualized and executed social media campaigns that expanded brand awareness and engagement. Analyzed post-campaign performance data and translated findings into actionable content recommendations that improved engagement rates.

Admission Specialist I at University of Arizona

March 1, 2025 - July 1, 2025

Processed and verified undergraduate applications and supporting documents within Salesforce, safeguarding data integrity across a high-volume admissions pipeline. Served as a trusted first point of contact for prospective students via phone and email. Monitored personal KPIs and recommended process improvements to keep the team on pace.

Admissions Advisor at Post University

July 1, 2023 - March 1, 2025

Owned the full student communication lifecycle — inbound and outbound — using Five9 and TruDialog to engage warm leads with the right message at the right time. Resolved student concerns and escalated support tickets through Zendesk. Wore two hats as Orientation Specialist: led mass outreach campaigns, maintained real-time tracking spreadsheets, and co-developed team training presentations via Microsoft Teams. Designed and managed a comprehensive scheduling system in Microsoft Calendar, boosting team-wide visibility and reducing coordination friction.

Front Desk Agent at Omni Hotel Atlanta at CNN Center

December 1, 2019 - October 1, 2020

Delivered white-glove guest service at one of Atlanta's premier properties — managing check-ins, billing, account updates, and reservation changes with poise under pressure. Developed a proactive approach to anticipating guest needs, shaping how I approach every client-facing role.

Independent Contractor at DoorDash

September 1, 2020 - Present

Consistently maintained strong customer satisfaction ratings by resolving delivery issues professionally, communicating proactively, and meeting tight deadlines — even on the busiest nights.

Independent Artist & Content Creator at Self-employed / serenaraemusic.com

September 1, 2017 - Present

Self-produce and release original music, manage all social platforms, and run digital promotional campaigns across Spotify, YouTube, Instagram, and TikTok.

Administrative Assistant (Volunteer) at Shell Harbor Senior Living Center

April 1, 2023 - April 1, 2026

Support the Lifestyle Director with scheduling, resident communications, and event flyer creation using Google Suite.

Independent Artist & Content Creator at serenaraemusic.com

September 1, 2017 - Present

Self-produced and released original music; managed all social platforms; ran digital promotional campaigns across Spotify, YouTube, Instagram, and TikTok.

TrYOUth Project Coordinator at Four Corners Group

August 1, 2022 - December 1, 2023

Drove cross-functional project initiatives from concept to on-time delivery; produced promotional materials; managed social media scheduling; supported payroll.