Available to hire
CRM & Marketing Automation Specialist with 3+ years of experience designing CRM systems, workflow automations, and building high-converting sales funnels. Expert in AI automation and business process optimization to improve efficiency, enhance customer experiences, and drive measurable growth.
Delivered results including reducing client onboarding time from weeks to 48 hours through automated CRM systems, increasing lead conversion rates up to 40%, and improving chatbot response times by 70%. Delivered 100+ client projects across multiple industries.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Spanish; Castilian
Fluent
Dutch
Fluent
Italian
Fluent
Work Experience
CRM Optimization & Account Administration
January 1, 2025 - PresentManaged CRM optimization and account administration. Resolved Facebook Business Manager and Meta access issues. Consolidated Facebook pages while maintaining ownership and admin permissions. Managed Facebook Pixel and tracking setup. Assisted with CRM cleanup and operational improvements, documenting migration steps and client handoff/SOP procedures.
Automation & Operations Assistant (Freelance Projects) at Self-employed
December 31, 2023 - December 31, 2023Supported GoHighLevel automation builds for marketing teams and freelancers. Handled troubleshooting, testing, and refining triggers to ensure reliable campaign execution. Collaborated on client onboarding flows, lead segmentation, and automated communication systems.
Freelance GoHighLevel Expert at Self-employed
January 1, 2023 - October 28, 2025Built and optimized full GoHighLevel systems for agencies and small businesses, including CRM pipelines, triggers, and automation workflows. Recreated complete WordPress websites inside GoHighLevel, maintaining design accuracy, responsiveness, and SEO structure. Integrated GHL with Zapier, Make, and Pabbly for automated lead flow, reporting, and third-party syncs. Set up custom dashboards and reporting tools to track client performance and conversion metrics. Implemented Eliza and webhook automations to improve client response rates and lead nurturing efficiency. Maintained documentation for all workflows and automations for easy scalability and updates.
CRM & Marketing Automation Specialist
January 1, 2022 - December 31, 2023Reduced client onboarding time from 2 weeks to 48 hours through automated CRM systems. Built automations that increased lead conversion rate by up to 40%. Developed AI chatbot solutions that improved response times by 70%. Delivered 100+ client projects across multiple industries, with focus on CRM implementation, marketing automation, and funnel/lead nurturing.
Education
Qualifications
Inbound Marketing Certification
January 11, 2030 - August 21, 2026Digital Marketing Certification
January 11, 2030 - August 21, 2026Email Marketing & Lead Generation Certification
January 11, 2030 - August 21, 2026Industry Experience
Software & Internet, Professional Services, Retail, Media & Entertainment
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