Shafaq Fatima

Managing Shopify store product updates, listings, and inventory using Cin7; running end-to-end social media campaigns across Meta, TikTok, and LinkedIn for clients; creating written and visual content to drive engagement and online sales; reporting on campaign performance using Google Analytics and Meta Business Suite.

Managed high-volume customer enquiries across digital channels with fast response times and high satisfaction rates; administered company Meta (Facebook & Instagram) accounts, responding to messages, comments, and reviews; coordinated with merchants and suppliers to resolve order issues, ensuring timely and accurate fulfillment; streamlined online support processes to improve team efficiency; maintained accurate customer records and updated databases regularly.

Processed transactions and managed online orders from packing through to dispatch using Shopify and Lightspeed; consistently met monthly sales targets while delivering excellent customer service; designed visual merchandising displays to improve product presentation and drive sales; managed returns, receipts, and customer queries professionally.