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I’m Shafaq Fatima, an Ecommerce and digital marketing professional with over seven years of experience shaping online stores, social campaigns, and customer operations. I’m proficient with Shopify, Cin7, and Google Analytics, and I love turning data into actionable strategies that boost sales and customer satisfaction. Currently, I freelance in digital marketing and ecommerce management. I hold two postgraduate degrees, am quick to learn new platforms, and I’m known for improving processes and delivering measurable results. I’m available to start immediately.…I’m Shafaq Fatima, an Ecommerce and digital marketing professional with over seven years of experience shaping online stores, social campaigns, and customer operations. I’m proficient with Shopify, Cin7, and Google Analytics, and I love turning data into actionable strategies that boost sales and customer satisfaction. Currently, I freelance in digital marketing and ecommerce management. I hold two postgraduate degrees, am quick to learn new platforms, and I’m known for improving processes and delivering measurable results. I’m available to start immediately.

Shafaq Fatima

Digital Marketer, eCommerce Developer, Social Media Manager, +2

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I’m Shafaq Fatima, an Ecommerce and digital marketing professional with over seven years of experience shaping online stores, social campaigns, and customer operations. I’m proficient with Shopify, Cin7, and Google Analytics, and I love turning data into actionable strategies that boost sales and customer satisfaction. Currently, I freelance in digital marketing and ecommerce management. I hold two postgraduate degrees, am quick to learn new platforms, and I’m known for improving processes and delivering measurable results. I’m available to start immediately.…I’m Shafaq Fatima, an Ecommerce and digital marketing professional with over seven years of experience shaping online stores, social campaigns, and customer operations. I’m proficient with Shopify, Cin7, and Google Analytics, and I love turning data into actionable strategies that boost sales and customer satisfaction. Currently, I freelance in digital marketing and ecommerce management. I hold two postgraduate degrees, am quick to learn new platforms, and I’m known for improving processes and delivering measurable results. I’m available to start immediately.

Available to hire

I’m Shafaq Fatima, an Ecommerce and digital marketing professional with over seven years of experience shaping online stores, social campaigns, and customer operations. I’m proficient with Shopify, Cin7, and Google Analytics, and I love turning data into actionable strategies that boost sales and customer satisfaction.

Currently, I freelance in digital marketing and ecommerce management. I hold two postgraduate degrees, am quick to learn new platforms, and I’m known for improving processes and delivering measurable results. I’m available to start immediately.

Skills

Shopify

Facebook Ads

Mailchimp

Experience Level

Shopify

Expert

Facebook Ads

Expert

Mailchimp

Expert

Language

English

Fluent

Urdu

Fluent

Hindi

Advanced

Panjabi, Punjabi

Advanced

Work Experience

Freelance Digital Marketing & Ecommerce Consultant at Self-Employed

January 1, 2024 - Present

Managing Shopify store product updates, listings, and inventory using Cin7; running end-to-end social media campaigns across Meta, TikTok, and LinkedIn for clients; creating written and visual content to drive engagement and online sales; reporting on campaign performance using Google Analytics and Meta Business Suite.

Customer Experience Specialist at The Warehouse Group

June 1, 2023 - July 31, 2024

Managed high-volume customer enquiries across digital channels with fast response times and high satisfaction rates; administered company Meta (Facebook & Instagram) accounts, responding to messages, comments, and reviews; coordinated with merchants and suppliers to resolve order issues, ensuring timely and accurate fulfillment; streamlined online support processes to improve team efficiency; maintained accurate customer records and updated databases regularly.

Retail Sales Assistant at Hatch Baby & Child NZ

July 1, 2022 - December 31, 2022

Processed transactions and managed online orders from packing through to dispatch using Shopify and Lightspeed; consistently met monthly sales targets while delivering excellent customer service; designed visual merchandising displays to improve product presentation and drive sales; managed returns, receipts, and customer queries professionally.

Assistant Digital Media Planner at Tazz Cricket NZ

January 1, 2016 - May 31, 2021

Managed brand social media presence across Facebook, LinkedIn, Twitter, Instagram, and TikTok; created dynamic written, graphic, and video content to grow audience engagement; wrote and distributed e-newsletters and managed all social media communication; reviewed and proofread content for accuracy, clarity, and brand consistency.

Customer Service Assistant at Tazz Cricket

September 1, 2014 - December 31, 2016

Managed customer email inbox and resolved enquiries promptly; processed online orders and coordinated local and international shipping; conducted stock counts and maintained accurate inventory records; assisted with store merchandising and product organisation.