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Hands-on IT Support Technician with strong experience delivering L1/L2 technical support, resolving hardware/software issues, and maintaining operational uptime across office and warehouse environments. Grew up in a family computer services business, building practical troubleshooting skills through repairs, device builds, printer installation, and fault finding. Runs a freelance IT & web consultancy alongside employed support work, and builds lightweight automation tools using AI (Azure and AWS) to reduce cost while improving service quality. Holds a City & Guilds Level 2 Diploma in ICT Support Technician and relevant cloud/AI training, with additional experience in Active Directory administration, M365 support, and Azure-hosted SaaS development.…Hands-on IT Support Technician with strong experience delivering L1/L2 technical support, resolving hardware/software issues, and maintaining operational uptime across office and warehouse environments. Grew up in a family computer services business, building practical troubleshooting skills through repairs, device builds, printer installation, and fault finding. Runs a freelance IT & web consultancy alongside employed support work, and builds lightweight automation tools using AI (Azure and AWS) to reduce cost while improving service quality. Holds a City & Guilds Level 2 Diploma in ICT Support Technician and relevant cloud/AI training, with additional experience in Active Directory administration, M365 support, and Azure-hosted SaaS development.

Shaho MahmudI

Web Developer, Full Stack Developer, AI Developer

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Hands-on IT Support Technician with strong experience delivering L1/L2 technical support, resolving hardware/software issues, and maintaining operational uptime across office and warehouse environments. Grew up in a family computer services business, building practical troubleshooting skills through repairs, device builds, printer installation, and fault finding. Runs a freelance IT & web consultancy alongside employed support work, and builds lightweight automation tools using AI (Azure and AWS) to reduce cost while improving service quality. Holds a City & Guilds Level 2 Diploma in ICT Support Technician and relevant cloud/AI training, with additional experience in Active Directory administration, M365 support, and Azure-hosted SaaS development.…Hands-on IT Support Technician with strong experience delivering L1/L2 technical support, resolving hardware/software issues, and maintaining operational uptime across office and warehouse environments. Grew up in a family computer services business, building practical troubleshooting skills through repairs, device builds, printer installation, and fault finding. Runs a freelance IT & web consultancy alongside employed support work, and builds lightweight automation tools using AI (Azure and AWS) to reduce cost while improving service quality. Holds a City & Guilds Level 2 Diploma in ICT Support Technician and relevant cloud/AI training, with additional experience in Active Directory administration, M365 support, and Azure-hosted SaaS development.

Available to hire

Hands-on IT Support Technician with strong experience delivering L1/L2 technical support, resolving hardware/software issues, and maintaining operational uptime across office and warehouse environments. Grew up in a family computer services business, building practical troubleshooting skills through repairs, device builds, printer installation, and fault finding.

Runs a freelance IT & web consultancy alongside employed support work, and builds lightweight automation tools using AI (Azure and AWS) to reduce cost while improving service quality. Holds a City & Guilds Level 2 Diploma in ICT Support Technician and relevant cloud/AI training, with additional experience in Active Directory administration, M365 support, and Azure-hosted SaaS development.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

English

Advanced

Kurdish

Advanced

Greek, Modern

Intermediate

Work Experience

Digital Champion at Portsmouth Central Library

January 1, 2025 - Present

Supported members of the public with technical problems including device setup, email issues, and online services. Troubleshot laptops, tablets, mobile phones, and connectivity issues. Set up and supported Meta AI smart glasses and the display hub at Portsmouth. Logged support requests and followed up to ensure resolution.

IT Administrator at Hellenic Grocery Ltd

September 1, 2024 - March 1, 2025

Delivered daily L1/L2 support for staff across two buildings. Installed, configured, and maintained computers, printers, POS systems, and Wi-Fi access points. Diagnosed and resolved hardware faults, OS issues, connectivity problems, and account access issues. Managed Active Directory including user accounts, password resets, and permissions. Built and deployed new devices, replaced faulty hardware, and maintained asset records. Provided on-site support to ensure operational continuity for warehouse and office teams.

Web, IT & Design Consultant (Self-employed)

January 1, 2024 - Present

Provided IT troubleshooting for small businesses including laptops, printers, networks, and email issues. Installed and configured routers, access points, printers, and office devices. Supported clients with Microsoft 365, Outlook issues, Teams setup, and device performance problems. Built and maintained websites including hosting, domains, SSL, and cloud services. Offered technical consultancy for digital systems and workflow optimization.