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I am a detail-oriented professional with over 15 years of experience in customer service and administrative roles, specializing in patient care coordination and relationship management. I have a track record of boosting customer satisfaction rates and optimizing administrative processes, while handling high-volume calls, scheduling, and meticulous record-keeping with a focus on exceptional service. I am known for fostering strong relationships with clients and team members, contributing to a seamless operational flow across cross-functional teams and dental offices. I thrive in fast-paced environments, continually improving workflows and ensuring client engagement and retention through empathetic communication and reliable support.…I am a detail-oriented professional with over 15 years of experience in customer service and administrative roles, specializing in patient care coordination and relationship management. I have a track record of boosting customer satisfaction rates and optimizing administrative processes, while handling high-volume calls, scheduling, and meticulous record-keeping with a focus on exceptional service. I am known for fostering strong relationships with clients and team members, contributing to a seamless operational flow across cross-functional teams and dental offices. I thrive in fast-paced environments, continually improving workflows and ensuring client engagement and retention through empathetic communication and reliable support.

Sandra Anna

Project Manager, Marketing Strategist, Marketing Analyst, +2

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I am a detail-oriented professional with over 15 years of experience in customer service and administrative roles, specializing in patient care coordination and relationship management. I have a track record of boosting customer satisfaction rates and optimizing administrative processes, while handling high-volume calls, scheduling, and meticulous record-keeping with a focus on exceptional service. I am known for fostering strong relationships with clients and team members, contributing to a seamless operational flow across cross-functional teams and dental offices. I thrive in fast-paced environments, continually improving workflows and ensuring client engagement and retention through empathetic communication and reliable support.…I am a detail-oriented professional with over 15 years of experience in customer service and administrative roles, specializing in patient care coordination and relationship management. I have a track record of boosting customer satisfaction rates and optimizing administrative processes, while handling high-volume calls, scheduling, and meticulous record-keeping with a focus on exceptional service. I am known for fostering strong relationships with clients and team members, contributing to a seamless operational flow across cross-functional teams and dental offices. I thrive in fast-paced environments, continually improving workflows and ensuring client engagement and retention through empathetic communication and reliable support.

Available to hire

I am a detail-oriented professional with over 15 years of experience in customer service and administrative roles, specializing in patient care coordination and relationship management. I have a track record of boosting customer satisfaction rates and optimizing administrative processes, while handling high-volume calls, scheduling, and meticulous record-keeping with a focus on exceptional service.

I am known for fostering strong relationships with clients and team members, contributing to a seamless operational flow across cross-functional teams and dental offices. I thrive in fast-paced environments, continually improving workflows and ensuring client engagement and retention through empathetic communication and reliable support.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Work Experience

Executive Assistant to CEO at Cam-Raw Inc.

January 1, 2017 - Present

Spearheaded marketing initiatives by creating and managing targeted social media campaigns, developing content calendars, analyzing performance with analytics tools, crafting marketing copy for emails and social posts, and coordinating with over 100 regional dental offices to support business development and client communication.

Customer Service Specialist at Teleperformance Canada Inc.

July 1, 2020 - October 1, 2023

Managed high-volume customer interactions with a focus on patient care, streamlined information collection for efficient call resolution, maintained accurate digital records for sensitive data, and ensured timely appointment management within tight response windows.

Customer Success Associate at GlobalFaces Direct

February 1, 2018 - August 1, 2019

Nurtured client relationships across a portfolio of accounts, maintained comprehensive client records, monitored KPIs, and facilitated interdepartmental collaboration to ensure smooth service operations.

Administrative Coordinator at Optimal Community

July 1, 2014 - October 1, 2015

Managed scheduling systems for healthcare workers and clients, maintained detailed client records, ensured privacy compliance with sensitive medical information, and developed efficient administrative procedures to support practice operations.