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Hi, I’m Shalom See, a 29-year-old professional who loves playing sports and bringing a fun, friendly energy to the team. I adapt quickly to new environments and bring meticulous attention to people and details, with a genuine willingness to learn. I focus on reliable communication, efficient processes, and consistent support across channels. I’m passionate about growing my skills in administration, finance operations, and travel coordination, and I thrive in roles that blend customer service with data-driven tasks.…Hi, I’m Shalom See, a 29-year-old professional who loves playing sports and bringing a fun, friendly energy to the team. I adapt quickly to new environments and bring meticulous attention to people and details, with a genuine willingness to learn. I focus on reliable communication, efficient processes, and consistent support across channels. I’m passionate about growing my skills in administration, finance operations, and travel coordination, and I thrive in roles that blend customer service with data-driven tasks.

Shalom See

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Hi, I’m Shalom See, a 29-year-old professional who loves playing sports and bringing a fun, friendly energy to the team. I adapt quickly to new environments and bring meticulous attention to people and details, with a genuine willingness to learn. I focus on reliable communication, efficient processes, and consistent support across channels. I’m passionate about growing my skills in administration, finance operations, and travel coordination, and I thrive in roles that blend customer service with data-driven tasks.…Hi, I’m Shalom See, a 29-year-old professional who loves playing sports and bringing a fun, friendly energy to the team. I adapt quickly to new environments and bring meticulous attention to people and details, with a genuine willingness to learn. I focus on reliable communication, efficient processes, and consistent support across channels. I’m passionate about growing my skills in administration, finance operations, and travel coordination, and I thrive in roles that blend customer service with data-driven tasks.

Available to hire

Hi, I’m Shalom See, a 29-year-old professional who loves playing sports and bringing a fun, friendly energy to the team. I adapt quickly to new environments and bring meticulous attention to people and details, with a genuine willingness to learn.

I focus on reliable communication, efficient processes, and consistent support across channels. I’m passionate about growing my skills in administration, finance operations, and travel coordination, and I thrive in roles that blend customer service with data-driven tasks.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Virtual Assistant - Remote Customer Service Representative at Singapore Emergency Responder Academy (SERA)

January 1, 2025 - Present

Provide multi-channel customer service, manage CRM communications, create and track participant invoices, coordinate appointments, and support continuous process improvements while maintaining confidentiality and organized records.

Virtual Assistant - Remote Customer Service Representative at Singapore Emergency Responder Academy (SERA)

January 1, 2025 - Present

Handled customer inquiries and support across multiple channels, maintained service continuity using CRM tools, and ensured accurate invoicing and timely records. Responsibilities included managing participant registrations, updating data in Google Sheets and Excel, coordinating appointments with Google Calendar, and escalating complex issues while upholding confidentiality and data protection standards. Also contributed to service handovers and ongoing process improvements.

Credit Analyst and Customer Support at Paglbig Fund Housing

December 1, 2024 - October 22, 2025

Perform KYC analyses to verify identities and assess risk; evaluate financial capacity for housing loan eligibility; collect and assess credit information; conduct visits to verify employment; prepare loan reports; coordinate with developers on negative credit findings.

Credit Analyst and Customer Support at Paglbig Fund Housing

December 1, 2024 - October 22, 2025

Performed KYC verification and risk assessment to determine housing loan eligibility; evaluated applicants' creditworthiness by gathering information from reliable sources; conducted on-site visits to verify employment and business credibility; prepared loan reports for approval decisions and communicated findings to developers regarding negative credit results; provided responsive customer support to applicants throughout the loan process.

Travel Associate at IGT Technologies Philippines Inc

May 1, 2022 - October 22, 2025

Plan travel details (transportation, accommodation, airlines), work with clients to determine traveling needs, and resolve travel issues, complaints, and refunds.

Travel Associate at IGT Technologies Philippines Inc

May 1, 2022 - October 22, 2025

Planned travel logistics including transportation, accommodation, and airline arrangements; collaborated with clients to identify travel needs and preferences; resolved travel issues, complaints, and refunds to ensure a smooth experience.

Accounting Assistant at Econopack Marketing

February 1, 2021 - October 22, 2025

Managed all accounting books and financial records; encoded transactions, classified accounts, and maintained real-time bookkeeping. Handled invoicing, billing, client statements, and payments reconciliation. Prepared and filed BIR forms (ITR 1701, VAT, Withholding Tax 1601) and monitored government obligations for compliance.

Accounting Assistant at Econopack Marketing

February 1, 2021 - October 22, 2025

Maintained accounting records with accuracy and ensured regulatory compliance; encoded transactions, classified accounts, and managed real-time bookkeeping; handled invoicing, client statements, and check releases with timely reconciliations; prepared and filed tax forms (ITR 1701 for sole proprietorship, VAT returns, and Withholding tax using BIR Form 1601); tracked documentary stamp tax and government obligations; stayed updated on BIR regulations to optimize tax processes.