I'm a strategic and results-driven Design Programme Manager with over 15 years of experience as a designer. I bring deep insight into the needs, challenges, and workflows of design teams, with a strong background in design operations, project management, and cross-functional collaboration. I excel at mentoring designers, implementing scalable, repeatable processes, and delivering high-quality products on time and within budget. I enable design teams to focus on creativity while ensuring seamless coordination between Design, Product, and Technology. I'm passionate about continuous learning, culture, and aligning design work with business goals to reduce blockers and boost efficiency.…

Shannon Glenn

I'm a strategic and results-driven Design Programme Manager with over 15 years of experience as a designer. I bring deep insight into the needs, challenges, and workflows of design teams, with a strong background in design operations, project management, and cross-functional collaboration. I excel at mentoring designers, implementing scalable, repeatable processes, and delivering high-quality products on time and within budget. I enable design teams to focus on creativity while ensuring seamless coordination between Design, Product, and Technology. I'm passionate about continuous learning, culture, and aligning design work with business goals to reduce blockers and boost efficiency.…

Available to hire

I’m a strategic and results-driven Design Programme Manager with over 15 years of experience as a designer. I bring deep insight into the needs, challenges, and workflows of design teams, with a strong background in design operations, project management, and cross-functional collaboration. I excel at mentoring designers, implementing scalable, repeatable processes, and delivering high-quality products on time and within budget.

I enable design teams to focus on creativity while ensuring seamless coordination between Design, Product, and Technology. I’m passionate about continuous learning, culture, and aligning design work with business goals to reduce blockers and boost efficiency.

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Language

English
Fluent

Work Experience

Head of Design Operations at Immersion Group
September 1, 2023 - Present
Drives operational excellence within design teams, ensuring effective resource management, balanced workloads, and skill alignment. Developed scalable design thinking-based processes, improving project efficiency by 30%. Oversee and analyze project data to track performance, profitability, and adherence to timelines, achieving a 15% increase in on-time project delivery. Facilitates alignment between Design, Product, and Technology teams, ensuring visibility into roadmaps and priorities, reducing project blockers by 25%. Promotes continuous learning, resulting in an 82% company-wide course completion rate on Udemy. Champions company culture, facilitating team-wide communications, monthly meetings, and internal updates.
Practice Lead: UI & Visual Design at Immersion Group
January 1, 2021 - September 1, 2023
Managed competency development, methodology refinement, and skills growth within the UI & Visual Design practice. Led process improvements, streamlining design workflows and collaboration, reducing design iteration cycles by 20%.
Lead UX/UI Designer at Immersion Group
September 1, 2019 - January 1, 2021
Conducted UX research, task flows, and wireframing for web and mobile applications. Designed high-fidelity UI designs and prototypes in Figma, ensuring seamless hand-offs to development teams, cutting design handoff errors by 40%. Managed backlog and prioritisation for design sprints, ensuring alignment with business goals.
Senior UI Designer at Standard Bank Group
May 1, 2019 - September 1, 2019
Delivered high-fidelity prototypes and visual designs in Sketch & InVision. Facilitated design handovers and component library updates between teams. Managed stakeholder engagement, ensuring alignment with business and user needs.
Creative Director/Design Manager at Yellow Pages SA
May 1, 2016 - May 1, 2019
LED a cross-functional digital team, including UX/UI designers, SEO specialists, and content creators. Optimized workstreams by aligning skills to project demands, increasing team efficiency by 35%. Collaborated with development teams to refine UX, CX, and platform performance. Facilitated workshops, stand-ups, and training sessions, resulting in a 20% improvement in team collaboration.

Education

Advanced Project Management at University of Cape Town / GetSmarter
April 1, 2018 - September 1, 2018
User Experience Design at University of Cape Town / GetSmarter
September 1, 2017 - February 1, 2018

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Software & Internet, Professional Services
    uniE621 Logo and Brand Creation
    Design Brief The design brief was to create a sophisticated and elegant digital corporate identity that will be the foundation on which the brand is built. It needed to be an identity that could change and expand with the brand. Challenge Being primarily used in digital applications, we could experiment with effects like shadows and tints in the design. The design needed to have a distinct logomark element, which would be an identifier and be able to stand on it’s own without the wordmark. The design also had to have a portrait and landscape variation to be adaptive in whichever digital platform it was required for; ie. website, social media, stationery…
    uniE621 Logo Elevation
    A client had a logo which worked, but they felt it was too lengthly with lots going on. The ask was to elevate their exisiting logo and refine the variations of the logo to enable it to work on different platforms and backgrounds.…