With over two years of experience as an IT technician and help desk support, I wanted to reach out to you with my interest in joining the team. When it comes to problem-solving or providing customer support are both strong passions that I enjoy. My work experiences have allowed me to strengthen my abilities in research, troubleshooting, and analytical skills. I am someone you can count on to show up and get the job done. To learn all I can to improve what I know and what I can offer my employer. I think this is one of the personal attributes that set me apart. Additionally, I pride myself on being organized, detail-oriented, and a capable manager of my time. I would greatly appreciate your review of my resume. I believe that I can be a valuable addition and achieve your business goals. At your convenience, I am available for a further discussion. I'm eager for your response.

Rushane Thompson

With over two years of experience as an IT technician and help desk support, I wanted to reach out to you with my interest in joining the team. When it comes to problem-solving or providing customer support are both strong passions that I enjoy. My work experiences have allowed me to strengthen my abilities in research, troubleshooting, and analytical skills. I am someone you can count on to show up and get the job done. To learn all I can to improve what I know and what I can offer my employer. I think this is one of the personal attributes that set me apart. Additionally, I pride myself on being organized, detail-oriented, and a capable manager of my time. I would greatly appreciate your review of my resume. I believe that I can be a valuable addition and achieve your business goals. At your convenience, I am available for a further discussion. I'm eager for your response.

Available to hire

With over two years of experience as an IT
technician and help desk support, I wanted to reach
out to you with my interest in joining the team.
When it comes to problem-solving or providing
customer support are both strong passions that I
enjoy.
My work experiences have allowed me to strengthen
my abilities in research, troubleshooting, and
analytical skills. I am someone you can count on to
show up and get the job done. To learn all I can to
improve what I know and what I can offer my
employer. I think this is one of the personal
attributes that set me apart. Additionally, I pride
myself on being organized, detail-oriented, and a
capable manager of my time.
I would greatly appreciate your review of my
resume. I believe that I can be a valuable addition
and achieve your business goals. At your
convenience, I am available for a further discussion.
I’m eager for your response.

See more

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
See more

Language

English
Fluent

Work Experience

Videographer / Office Assistant at Synthe Linx
March 1, 2020 - Present
Conceptualized and designed logos using Adobe Photoshop and Illustrator; created designs for business such as business cards and website layouts; managed the company P.O. Box; maintained the office area and ran errands; assisted customer service by addressing inquiries and providing information on products/services; managed user accounts (creating/modifying/resetting passwords); organized and filed paperwork; transferred data to Excel; assisted with setting up audio/video equipment for conference calls and office events.
Intern at DFHV
June 1, 2020 - August 31, 2020
Transcribed meetings for record management and for attendees who could not attend; recreated and designed posters including GIFs for the company’s website and social media to engage younger audiences.
Management Clerk Intern at Library of Congress
June 1, 2019 - August 31, 2019
Managed the system for printing, organizing, and filing official documents; converted physical documents into spreadsheets; updated digital spreadsheets with Excel for record management; escorted visitors to meetings or tours.
Program Support Specialist at USDA
June 1, 2018 - August 31, 2018
Provided designs and marketing support to the external outreach engagement office; produced brochures and postcards for office events; engaged in team meetings to brainstorm strategies; visited local farmers to provide tools for a smooth living; assisted with setting up events such as charity, welcoming, and networking events; provided customer service for internal and external inquiries.
Graphic Design Specialist at Technology Playground
June 1, 2018 - August 31, 2018
Taught children how to create websites and utilize film cameras; delivered lessons on Adobe Photoshop such as logo design and simple principles; mentored middle schoolers to prepare for high school and adulthood; prepared workshops and activities to assess student strengths and weaknesses.
Tire Technician at TireMaster Limited Inc
September 1, 2019 - Present
Checked tires for wear, verified tire condition, conducted monthly audits and inventories, buffed tires, and built/repaired components for machines.
Customer Service at Foundever
January 1, 2024 - April 1, 2024
Provided remote customer support, guided customers with TurboTax navigation, answered technical questions, redirected customers to the appropriate department, and updated records as needed.
Customer Service at Bill Gosling
January 1, 2022 - March 1, 2023
Booked appointments, sent important data to customers, answered calls and inquiries, updated customer information, and handled delinquent account processes.

Education

Associate degree at University of the District of Columbia
January 11, 2030 - January 19, 2026
Information Technology Support Specialist at CDI College, Mississauga
January 1, 2017 - September 1, 2017

Qualifications

CompTIA A+ certification
January 11, 2030 - January 19, 2026

Industry Experience

Government, Education, Media & Entertainment, Professional Services, Software & Internet

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
See more

Hire a Data Analyst

We have the best data analyst experts on Twine. Hire a data analyst in Brampton today.