Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I have several years of experience in IT support, where I developed strong and quick problem-solving skills, effective technical troubleshooting abilities, and a deep understanding of IT infrastructure. Recently, I made a career transition to become a Full Stack Developer, driven by my passion for coding and building dynamic web applications. I am currently completing the IBM Full Stack Software Developer Professional Certificate, gaining hands-on experience with technologies like HTML, CSS, JavaScript, React, Node.js, Express, Python, and cloud-native application deployment. My background in IT support and my growing development skills enable me to approach technical challenges with a comprehensive perspective and a customer-focused mindset.…I have several years of experience in IT support, where I developed strong and quick problem-solving skills, effective technical troubleshooting abilities, and a deep understanding of IT infrastructure. Recently, I made a career transition to become a Full Stack Developer, driven by my passion for coding and building dynamic web applications. I am currently completing the IBM Full Stack Software Developer Professional Certificate, gaining hands-on experience with technologies like HTML, CSS, JavaScript, React, Node.js, Express, Python, and cloud-native application deployment. My background in IT support and my growing development skills enable me to approach technical challenges with a comprehensive perspective and a customer-focused mindset.

Sharukh Ismail

Full Stack Developer, Developer, Programmer, +1





I have several years of experience in IT support, where I developed strong and quick problem-solving skills, effective technical troubleshooting abilities, and a deep understanding of IT infrastructure. Recently, I made a career transition to become a Full Stack Developer, driven by my passion for coding and building dynamic web applications. I am currently completing the IBM Full Stack Software Developer Professional Certificate, gaining hands-on experience with technologies like HTML, CSS, JavaScript, React, Node.js, Express, Python, and cloud-native application deployment. My background in IT support and my growing development skills enable me to approach technical challenges with a comprehensive perspective and a customer-focused mindset.…I have several years of experience in IT support, where I developed strong and quick problem-solving skills, effective technical troubleshooting abilities, and a deep understanding of IT infrastructure. Recently, I made a career transition to become a Full Stack Developer, driven by my passion for coding and building dynamic web applications. I am currently completing the IBM Full Stack Software Developer Professional Certificate, gaining hands-on experience with technologies like HTML, CSS, JavaScript, React, Node.js, Express, Python, and cloud-native application deployment. My background in IT support and my growing development skills enable me to approach technical challenges with a comprehensive perspective and a customer-focused mindset.

Available to hire

I have several years of experience in IT support, where I developed strong and quick problem-solving skills, effective technical troubleshooting abilities, and a deep understanding of IT infrastructure. Recently, I made a career transition to become a Full Stack Developer, driven by my passion for coding and building dynamic web applications. I am currently completing the IBM Full Stack Software Developer Professional Certificate, gaining hands-on experience with technologies like HTML, CSS, JavaScript, React, Node.js, Express, Python, and cloud-native application deployment. My background in IT support and my growing development skills enable me to approach technical challenges with a comprehensive perspective and a customer-focused mindset.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

IT Support Engineer 1st and 2nd line at City Of London School

October 1, 2024 - August 28, 2025

Provided IT support focusing on network issues such as Wi-Fi and Bluetooth connectivity. Handled device repairs, replacements, and configuration tasks including laptop rebuilds, projector and lectern setups, and AV support. Participated in a school migration project assisting user account transitions and troubleshooting device migrations. Managed daily use of Microsoft Intune, Azure Active Directory, Office 365, Microsoft Teams, Citrix, Fresh Desk, SCCM, printer configurations, and troubleshooting of Apple iPhone, iPad, and Android devices.

IT Field Engineer (Contractor) at Dell/Lenovo

August 1, 2023 - August 28, 2025

Provided hardware technical and break/fix support for laptops, desktops, and printers, ensuring contractual SLA compliance and timely service delivery. Installed, maintained, and repaired IT products including PCs, workstations, printers, and terminals. Performed fault diagnosis, troubleshooting, upgrades, conversions, and routine maintenance following company standards. Managed escalations and backups, and resolved hardware issues on a variety of devices.

IT Support Engineer (Contract) at The Huntsmith Limited - Barclays Canary Wharf

October 28, 2022 - August 28, 2025

Performed basic troubleshooting and face-to-face support for Barclays employees. Managed docking station replacements and ensured proper installation and post-checks as per customer process. Organized cabling tidy-up and stock inventory management for hardware at investment floors.