Director - Experience Designer at Manulife/ John Hancock - Innovation Lab

Led teams through the design thinking and experience design process for global projects to ensure awareness, alignment and buy-in across the teams. Collaborated with cross-functional teams to identify business opportunities and user needs, and adopted emerging technology to enhance product solutions. Simplified complex multi-platform workflows to create more efficient and accelerated processes, improving performance and user experience. Built and led the design thinking mandate for the organization and equipped teams with fit-for-purpose tools and processes, driving a global HCD agenda. Built and shaped the design team structure, processes, and collaboration model to improve branding, engagement, and visibility across the organization.

Interaction Design Consultant at PwC

Consulted with a major financial institution on their commercial business platform to improve digital experience, increase customer adoption, and drive interaction. Conceptualized, designed and prototyped a portion of the platform user experience to ensure intuitive goals.

Strategic Innovation Designer at MJV Technology & Innovation

Shaped the innovation culture mandate and designed user experiences for large enterprises globally. Helped organizations rebrand existing products and quickly scale the product process and development tailored to respective geographies. Collaborated with executive stakeholders to understand their key business priorities and co-designed solutions with them. Designed and facilitated design thinking workshops to help organizations understand their users' needs and enable them to develop and implement their product strategy. Developed a shared understanding across functions and geographies to enable efficient scaling of products and services. Translated business and product complexities into simple, digestible content that is discipline agnostic.

Interaction Design Intern at BMW Technology Corporation

Improved the user experience and interaction in their connected drive space, leading to a seamless, intuitive experience for customers. Designed the experience for mobile devices and wearable platforms to enable easy handoff and continuation of engagement across touchpoints, increasing adoption and satisfaction. Created a roadmap envisioning possible app evolutions to support BMW’s future vision and goals.

UX/UI Designer at Cognizant Technology Solutions Corporation

Worked as a design consultant on multiple client projects, including Walgreens, Fair Price, and TRG - Title Resource Group. Designed responsive websites, mobile and iPad applications, dashboards and prototypes while also contributing to branding. Exemplary project for American Express - Big Data Lab involved mobile apps, websites, prototypes and presentations for the C-suite. Partnered closely with Data Scientists and developers to quickly build AI-enabled experiences for B2C and B2B2C to provide actionable insights.

Director - Experience Designer at Manulife / John Hancock - Innovation Lab

Led global teams through design thinking and experience design processes to ensure awareness, alignment and buy-in across cross-functional teams. Identified business opportunities and user needs; adopted emerging technologies to enhance solutions. Simplified complex multi-platform workflows into efficient, accelerated processes that improved overall performance and user experience. Drove a global human-centered design agenda and equipped teams with fit-for-purpose tools and processes. Built the design community and practice across the organization to foster knowledge sharing, thought leadership, and improved design efficiencies. Shaped the design organization, team structure, processes, and collaboration models to enhance branding, engagement, and visibility.

Interaction Design Consultant at PwC (Contract)

Consulted with a major financial institution to improve digital experience and increase customer adoption. Conceptualized, designed, and prototyped a portion of the platform to ensure intuitive flows and goal achievement for users.

Strategic Innovation Designer at MJV Technology & Innovation

Shaped the innovation culture mandate and designed user experiences for large enterprises globally. Helped organizations rebrand existing products and scale product processes across geographies. Collaborated with executives to understand priorities and co-design solutions. Designed and facilitated design thinking workshops to uncover user needs and enable product strategy. Translated business and product complexities into simple, digestible content to drive adoption and scaling across functions.

Interaction Design Intern at BMW Technology Corporation

Improved the user experience and interaction in the connected drive space for a seamless, intuitive customer experience. Designed experiences for mobile devices and wearable platforms to enable smooth hand-offs and multi-touchpoint engagement, increasing adoption and satisfaction. Created a roadmap envisioning potential app evolutions to align with BMW’s future vision and goals.

UX/UI Designer at Cognizant Technology Solutions Corporation

Worked as a design consultant on multiple client projects (Walgreens, Fair Price, TRG - Title Resource Group). Designed responsive websites, mobile and iPad applications, dashboards, and prototypes, while also contributing to overall branding. Led exemplary project work such as American Express - Big Data Lab, partnering with data scientists and developers to rapidly build AI-enabled experiences for B2C and B2B2C, delivering digestible data-driven insights to influence executive decisions.

Director - Experience Designer at Manulife/ John Hancock - Innovation Lab

Led globally distributed teams through the design thinking and experience design process for global projects to ensure awareness, alignment and buy-in across the teams. Collaborated with cross-functional teams to identify business opportunities and user needs, adopting emerging technology to enhance product solutions. Simplified complex multi-platform workflows to create efficient, accelerated processes, improving the overall performance experience. Led the design thinking mandate for the organization and equipped teams with fit-for-purpose tools and processes to drive a global HCD agenda. Built the design community and practice across the organization to provide global thought leadership, support knowledge sharing, and improve design knowledge and efficiencies. Shaped the design team structure, processes, and collaboration model to improve branding, engagement, performance, and visibility within the organization.

Interaction Design Consultant at PWC (Contract)

Consulted with a major financial institution on their commercial business platform to improve digital experience and increase customer adoption and interaction. Conceptualized, designed, and prototyped parts of the platform user experience to ensure it was intuitive for users to achieve their goals.

Strategic Innovation Designer at MJV Technology & Innovation

Shaped the innovation culture mandate and designed user experiences for large enterprises globally. Helped organizations rebrand existing products and quickly scale product process and development across geographies. Collaborated with executive stakeholders to understand key business priorities and co-designed solutions. Designed and facilitated design thinking workshops to help organizations understand users’ needs and enable product strategy development. Developed a shared understanding across functions and geographies to scale products and services, translating business and product complexities into simple, digestible content that is discipline-agnostic.

Interaction Design Intern at BMW Technology Corporation

Improved the user experience and interaction in the connected drive space, leading to a seamless, intuitive experience for customers. Designed the experience for mobile devices and wearable platforms to enable easy handoff and continuation of engagement across touchpoints, increasing adoption and satisfaction. Created a roadmap envisioning potential app advancements aligned with BMW’s future goals.

UX/UI Designer at Cognizant Technology Solutions Corporation

Worked as a design consultant on multiple client projects, including Walgreens, Fair Price, and TRG - Title Resource Group. Designed responsive websites, mobile and iPad applications, dashboards and prototypes while also contributing to branding efforts. Collaborated with data scientists and developers to build AI-enabled experiences (B2C and B2B2C) to provide actionable insights. Supported C-suite with digestible, data-driven insights to influence key business decisions. Exemplary project: American Express - Big Data Lab.

Experience Design Lead at Manulife / John Hancock - Innovation Lab

Led global teams through design thinking and experience design processes to achieve awareness, alignment and buy-in. Collaborated with cross-functional partners to identify opportunities and user needs while adopting emerging technology to enhance solutions. Simplified multi-platform financial and business banking workflows to create efficient, accelerated processes and improved performance. Led the design thinking mandate, equipping teams with fit-for-purpose tools and processes to drive a global human-centered design agenda. Planned qualitative and quantitative research, defined scope and approaches aligned with business and user objectives; leveraged AI to accelerate research, analysis, and prototyping. Designed detailed wireframes, user journeys, storyboards, and high-fidelity mockups for financial and business banking products; ensured accessibility and visual consistency. Planned usability testing for production and prototype systems across global initiatives to evaluate against

Interaction Design Consultant at PwC (Contract)

Consulted with a major financial institution on their commercial business platform to improve digital experience and customer adoption. Created initial concept sketches to explore user flows and visual directions before prototyping. Prototyped with motion and visual design principles, tested interactive prototypes, and ensured accessibility.

Strategic Innovation Designer at MJV Technology & Innovation

Shaped the innovation culture mandate and designed user experiences for large enterprises globally. Helped organizations rebrand existing products and scale product processes; collaborated with executive stakeholders to understand key priorities and co-design solutions. Designed and facilitated design thinking workshops to uncover user needs and enable product strategy. Developed service blueprints, persona libraries, journey maps, and experience roadmaps to support product branding and scaling across geographies. Translated business and product complexities into simple, digestible content to enable cross-functional understanding and execution.

Interaction Design Intern at BMW Technology Corporation

Improved the user experience and interaction in their connected drive space, creating a seamless, intuitive experience for customers. Designed the UX/UI for mobile and wearable platforms to enable easy hand-off and continued engagement. Maintained pixel-perfect design quality and crafted a roadmap envisioning future app directions aligned with BMW’s goals. Created user stories and journeys to inform end-to-end product experience design.