Associate Manager - Operations at Sutherland Global Services (AT&T, Magic Jack)

Provided information and resource knowledge to agents and offered real-time assistance on policy, billing, processes, and customer service—supporting onboarding, resolving escalations, and maintaining call-center metrics to improve agent performance.

Senior for Executive Services at CloudStaff Global Workplace

Managed executive-level operations and high-level support, including calendar management, travel coordination, and executive communications. Led marketing initiatives, aligning teams with strategic objectives and driving brand growth; demonstrated project management skills and stakeholder engagement.

Senior for Marketing - Marketing Coordinator at Zircon Interiors | Topaz Furniture

Coordinated weekly content calendars, authored blogs, managed onsite marketing projects and EDM/social campaigns, supervised outsourced marketing tasks, and produced client content for websites with photos, video, testimonials, and repository updates.

National Rond Defense Account Marketing Coordinator at National Rond Defense

Led marketing coordination across platforms, creating content strategies, monitoring performance, and collaborating with teams to optimize campaigns and messaging for national defense accounts.

Social Media Manager - Events at Virtual World Assistance

Managed social media channels and events, identified donors, and organized outreach efforts. Built event-focused campaigns, tracked engagement, and prepared content for online platforms.