Available to hire
I’m Shirleen Amanda, a passionate ICT consultant and software developer with a keen curiosity about how technology integrates across industries to solve real-world problems. I thrive in collaborative environments and enjoy learning new tools, contributing to open-source projects, and turning ideas into practical solutions that drive growth and efficiency.
I am committed to continuous learning, innovation, and using technology as a transformative force. I value teamwork, practical problem-solving, and contributing to projects that have a positive impact on users and organizations alike.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Advanced
French
Advanced
Swahili
Advanced
Work Experience
Legal ICT Intern at SGL Legal
May 1, 2025 - PresentAssisted with e-discovery (digital evidence collection) in tech-related lawsuits; researched past cases involving cybercrime, digital fraud, or IT contract disputes; helped prepare legal briefs and memos; researched ICT laws affecting data privacy, cybersecurity, intellectual property, and e-commerce; supported in drafting briefs and summaries.
System Administrator at KENCONT CFS
May 1, 2025 - October 23, 2025Configured networks and troubleshot connectivity issues; performed technical troubleshooting and helpdesk support; resolved hardware/software issues for employees; provided remote or on-site assistance for login problems, email setup, and software errors; managed helpdesk tickets and ensured timely resolution of IT issues.
System Administrator at KENCONT CFS
May 1, 2025 - October 23, 2025Configured networks, troubleshooted connectivity issues, provided helpdesk support, and managed tickets to ensure timely resolution of IT issues.
Legal ICT Intern at SGL Legal
May 1, 2025 - PresentAssisted with e-discovery, researched cybercrime and IT contract case precedents, and helped prepare legal briefs and memos. Researched ICT laws including data privacy, cybersecurity, and e-commerce.
ICT Support at SIGINON GLOBAL GROUP LOGISTICS
March 25, 2025 - October 23, 2025Responsible for regular data backups and recovery testing; assisted in restoring lost or corrupted files; supported business continuity during IT failures; managed cloud services (Microsoft 365, Google Workspace) and video conferencing tools; troubleshooted issues with shared drives and collaboration platforms; maintained IT asset inventory and documentation; created user manuals and IT guidelines; ensured compliance with IT policies; conducted training sessions for employees on new software/tools; assisted non-technical staff with digital tools and workflows; liaised with external IT service providers and telecom companies; managed warranty claims and equipment.
ICT Support at SIGNON GLOBAL GROUP LOGISTICS
March 25, 2025 - October 23, 2025Managed regular data backups and recovery testing, supported cloud services (Microsoft 365, Google Workspace), video conferencing tools, IT asset inventory, documentation, and staff training. Ensured compliance with IT policies and collaborated with external service providers.
Education
Diploma in ICT at Mount Kenya University
January 1, 2023 - October 23, 2025Diploma in Data Analytics at Cisco Networking Academy
May 1, 2023 - October 1, 2023Diploma in ICT at Mount Kenya University
January 1, 2023 - October 23, 2025Diploma in Data Analytics at Cisco Networking Academy
May 1, 2023 - October 1, 2023Qualifications
Certificate in Data Analytics
May 1, 2023 - October 1, 2023Certificate in Google Cybersecurity Professional
January 11, 2030 - October 23, 2025Certificate in Active Directory
January 11, 2030 - October 23, 2025Artificial Intelligence with Human Resource
January 11, 2030 - October 23, 2025Digital Product Development From Scratch
January 11, 2030 - October 23, 2025Google Cybersecurity Professional Certificate
January 11, 2030 - October 23, 2025Cisco Networking Academy - Data Analytics
January 11, 2030 - October 23, 2025CompTIA A+ Certificate (Active Directory)
January 11, 2030 - October 23, 2025General Data Protection Regulation (GDPR)
January 11, 2030 - October 23, 2025Industry Experience
Computers & Electronics, Software & Internet, Professional Services, Telecommunications, Other, Transportation & Logistics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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