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Detail-oriented IT Support and Network Security professional with hands-on experience in customer service and technical troubleshooSng. Skilled in supporSng enterprise environments with 24/7 monitoring, incident response, and system maintenance. Strong knowledge of network fundamentals including TCP/IP, VPNs, VLANs, and firewall management. Experienced with tools such as AcSve Directory, Intune, ServiceNow, and endpoint protecSon plaXorms. Proven ability to resolve issues eﬃciently, communicate eﬀecSvely, and deliver high-quality user support in fast-paced environments.…Detail-oriented IT Support and Network Security professional with hands-on experience in customer service and technical troubleshooSng. Skilled in supporSng enterprise environments with 24/7 monitoring, incident response, and system maintenance. Strong knowledge of network fundamentals including TCP/IP, VPNs, VLANs, and firewall management. Experienced with tools such as AcSve Directory, Intune, ServiceNow, and endpoint protecSon plaXorms. Proven ability to resolve issues eﬃciently, communicate eﬀecSvely, and deliver high-quality user support in fast-paced environments.

Shivani Tailor

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Detail-oriented IT Support and Network Security professional with hands-on experience in customer service and technical troubleshooSng. Skilled in supporSng enterprise environments with 24/7 monitoring, incident response, and system maintenance. Strong knowledge of network fundamentals including TCP/IP, VPNs, VLANs, and firewall management. Experienced with tools such as AcSve Directory, Intune, ServiceNow, and endpoint protecSon plaXorms. Proven ability to resolve issues eﬃciently, communicate eﬀecSvely, and deliver high-quality user support in fast-paced environments.…Detail-oriented IT Support and Network Security professional with hands-on experience in customer service and technical troubleshooSng. Skilled in supporSng enterprise environments with 24/7 monitoring, incident response, and system maintenance. Strong knowledge of network fundamentals including TCP/IP, VPNs, VLANs, and firewall management. Experienced with tools such as AcSve Directory, Intune, ServiceNow, and endpoint protecSon plaXorms. Proven ability to resolve issues eﬃciently, communicate eﬀecSvely, and deliver high-quality user support in fast-paced environments.

Available to hire

Detail-oriented IT Support and Network Security professional with hands-on experience in customer service and
technical troubleshooSng. Skilled in supporSng enterprise environments with 24/7 monitoring, incident response,
and system maintenance. Strong knowledge of network fundamentals including TCP/IP, VPNs, VLANs, and firewall
management. Experienced with tools such as AcSve Directory, Intune, ServiceNow, and endpoint protecSon
plaXorms. Proven ability to resolve issues eﬃciently, communicate eﬀecSvely, and deliver high-quality user support
in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

PHP Developer at Netsol IT Solutions

December 1, 2021 - November 1, 2022

Developed and maintained dynamic web applications using PHP with a focus on secure coding practices. Collaborated with cross-functional teams to enhance application security and implement data protection measures. Conducted regular code reviews to identify vulnerabilities and applied patches. Assisted in the development of secure authentication systems, aligning with cybersecurity best practices. Implemented encryption protocols to safeguard sensitive user data. Engaged in continuous learning to stay updated on cybersecurity threats and defense strategies.